Patient satisfaction and related factors in Kerman hospitals

ABSTRACT

To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years [range 1-99 years]. Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital [P < 0.001], ward [P < 0.006], education level [P < 0.004], history of hospitalization [P < 0.001], need for medical services [P < 0.001], health status [P < 0.001] and duration of hospitalization [P < 0.002]