[Study of knowledge attitude and performance of manageres about conflict management Shahroud faculty of medicine]

ABSTRACT

Conflict is an inevitable occurrence in all teams and organizations and its management is an important and indeed difficult part of managerial duties. This study was designed and conducted to evaluate knowledge. attitude and performance of managers in Shahroud faculty of medicine, in the year 1385. This is a cross sectional study. It was performed by taking questionnaire from all managers in Suahroud faculty of medicine. There were 6 general and 51 specific questions. Datas were analyzed by SPSS and INSTAT softwres. High rank. medium rank. and executive managers consisted 7.6. 30.3 and 62.1% of cases. respectively.Were male and female. 6.1% had a history of conflict management training, while the rest had not. Mean knowledge. attitude. and performance scores were 14.18 [from 20]. 45.62 [from 55]. and 110.76 [from 150]. There was no statistically significant relation between training and attitude. and manager's gender. Inspite of lack of statistical evidence, indicating in education and training is considered as conclusion of this article