Un modelo estructural para medir la efectividad de los servicios hospitalarios: aplicación en hospitales públicos del sur de Chile / A structural model to measure effectiveness of hospital services
Rev. méd. Chile
;
140(5): 579-588, mayo 2012. ilus, tab
Article
Dans Espagnol
| LILACS
| ID: lil-648583
ABSTRACT
Background:
One of the main determinants of quality in the public health care services is the perceived user satisfaction.Aim:
To analyze the relationship between supply (User Orientation of Management) (UO), demand (User Satisfaction with service components) (US) and subjective indicators of effectiveness, such as Perceived Global Quality (PGQ) and Global Satisfaction (GS) among hospital service users. Material andMethods:
A survey was applied to users of hospital services, asking about management and quality of hospital services and satisfaction with the service provided. Data was analyzed with exploratory and confirmatory factorial analyses. Structural Equation Models were used to test the hypotheses implied in the theoretical model of effectiveness.Results:
The cause-effect relationship between UO and US was confirmed. There was also a direct relationship between PGQ and GS.Conclusions:
Efficient nursing and administrative personnel are of highest importance to improve user satisfaction. The hospital management must pay extreme attention to this kind of staff in order to be effective from the point of view of their patients.
Texte intégral:
Disponible
Indice:
LILAS (Amériques)
Sujet Principal:
Satisfaction des patients
/
Indicateurs qualité santé
/
Hôpitaux publics
/
Modèles théoriques
Type d'étude:
Études d'évaluation
/
Étude pronostique
Limites du sujet:
Femelle
/
Humains
/
Mâle
Pays comme sujet:
Amérique du Sud
/
Chili
langue:
Espagnol
Texte intégral:
Rev. méd. Chile
Thème du journal:
Médicament
Année:
2012
Type:
Article
Pays d'affiliation:
Chili
/
Espagne
Institution/Pays d'affiliation:
Universidad Austral de Chile/CL
/
Universidad de Zaragoza/ES
Documents relatifs à ce sujet
MEDLINE
...
LILACS
LIS