Grau de satisfacao em usuarios de proteses auditivas em um servico de alta complexidade / Degree of satisfaction of patients fitted with hearing aids at a high complexity service

RESUMO

A prótese auditiva é utilizada por alguns portadores de perda auditiva. A satisfação com a prótese é importante para a adesão ao uso e pode ser avaliada por meio de questionários. OBJETIVO: Avaliar o grau de satisfação dos usuários de próteses auditivas. MÉTODO: Aplicou-se o questionário Satisfaction With Amplification in Daily Life (SADL) a 180 usuários de próteses auditivas, classificando-os de acordo com a média obtida no Escore Global de satisfação e subescalas. Os demais dados individuais foram obtidos na mesma entrevista. RESULTADOS: A média do escore global de satisfação foi 5,6, revelando 48,9% muito satisfeitos, 47,2% satisfeitos e 3,9% insatisfeitos. A média para Efeitos Positivos foi 5,6, para Serviços e Custos 6,2, para Fatores Negativos 4,9 e para Imagem Pessoal 5,8. Para as próteses auditivas intra-auriculares, 83,3% estavam muito satisfeitos. A subescala Imagem Pessoal apresentou 15,0% de insatisfação. Perda auditiva neurossensorial e perda auditiva profunda apresentaram menores graus de satisfação, com 5,4% de insatisfação na primeira e 50,0% na segunda. CONCLUSÃO: Os pacientes avaliados apresentaram satisfação elevada com as próteses auditivas. Destacaram-se as próteses intra-auriculares com maiores satisfações. A subescala Imagem Pessoal revelou mais insatisfação. Menores graus de satisfação foram encontrados para perda auditiva neurossensorial e perda auditiva profunda. .

ABSTRACT

Some individuals with hearing loss choose to be fitted with hearing aids. Compliance is significantly affected by how satisfied patients are with their hearing aids. Patient satisfaction can be assessed through questionnaires and scales. OBJECTIVE: To assess the degree of satisfaction of patients fitted with hearing aids. METHOD: Scale "Satisfaction With Amplification in Daily Life" (SADL) was applied to 180 patients fitted with hearing aids; results were categorized based on the mean values observed for global satisfaction scores and scores attained on each subscale. Patients were interviewed for additional information. RESULTS: Mean global score was 5.6; 48.9% of the subjects were very satisfied, 47.2% were satisfied, and 3.9% were dissatisfied. The mean score on subscale Positive Effects was 5.6; the mean score for Service and Cost was 6.2; for Negative Factors the mean score was 4.9; and the mean score on subscale Personal Image was 5.8. Of the patients fitted with in-the-ear hearing aids, 83.3% were very satisfied. Fifteen percent of the individuals were dissatisfied with their Personal Image. Sensorineural and profound hearing loss patients were less satisfied, with 5.4% and 50.0% of the subjects revealing dissatisfaction with their hearing aids. CONCLUSION: Patients were generally very satisfied with their hearing aids. Satisfaction rates were higher among patients fitted with in-the-ear hearing aids. Dissatisfaction was higher in subscale Personal Image. Lesser degrees of satisfaction were seen in patients with sensorineural and profound hearing loss. .