Respeto a los derechos de las personas que se atienden en Servicios de Psiquiatría Ambulatoria en Chile / A survey about quality of care and users rights in Chilean psychiatric services
Rev. méd. Chile
;
143(12): 1585-1592, dic. 2015.
Article
Dans Espagnol
| LILACS
| ID: lil-774444
ABSTRACT
Background:
Quality of care and respect for the rights of users are critical to achieve positive health outcomes and respond appropriately to the expectations of people, particularly if they have mental illnesses.Aim:
To carry out a baseline diagnosis of quality of care and respect for rights in public outpatient psychiatric services. Material andMethods:
Quality of care and respect for patients rights was assessed by a mental health professional and a trained psychiatric service user in 15 ambulatory psychiatric services. The WHO QualityRights instrument was used, reviewing documentation and making observations in each facility, as well as interviewing 146 patients, 148 health care workers and 64 relatives of patients.Results:
A high level of achievement was accomplished in terms of discrimination-free health care, availability of psychotropic medications, lack of abuse or neglect and use of informed consents. A low level of achievement was found in terms of user support to cope with community living, access to education or work and participation in community activities, respect for user treatment preferences and preventive measures to avoid maltreatment and cruelty.Conclusions:
Chile could improve the performance of psychiatry services having laws based on the Convention of Rights of Persons with Disabilities and standards of the World Health Organization, having national policies about quality of care and rights of users, reinforcing the community work of mental health care teams, reinforcing and informing users about their rights and promoting research on interventions to improve the respect of their rights.
Texte intégral:
Disponible
Indice:
LILAS (Amériques)
Sujet Principal:
Qualité des soins de santé
/
Droits des patients
/
Soins ambulatoires
/
Accessibilité des services de santé
/
Hôpitaux psychiatriques
/
Services de santé mentale
Type d'étude:
Guide de pratique
/
Étude observationnelle
/
Étude de prévalence
/
Facteurs de risque
Limites du sujet:
Humains
Pays comme sujet:
Amérique du Sud
/
Chili
langue:
Espagnol
Texte intégral:
Rev. méd. Chile
Thème du journal:
Médicament
Année:
2015
Type:
Article
/
descriptif de projet
Pays d'affiliation:
Chili
Institution/Pays d'affiliation:
Universidad de Chile/CL
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