Conception and strategy of building a digitized hospital customer service system / 中华医院管理杂志
Chinese Journal of Hospital Administration
; (12): 364-367, 2012.
Article
de Zh
| WPRIM
| ID: wpr-428655
Bibliothèque responsable:
WPRO
ABSTRACT
Building a digitized and customer-oriented hospital customer service system is conducive to better service at the hospital.Such a system is an open customer service and management system,comprising digitized customer relation management and service platform,digital intelligent IVR customer service system,video interaction service system for hospital wards,IOT-based health management and service system,and 3G-based seamless pre-hospital and post-hospital green emergency rescue system,as well as other customer service systems including the outpatient auto-calling,self-service,information release,payment management,and IOT-based customer management system.By means of thorough customer analysis,automatic service trigger-off mechanism and considerate customer service,digitized hospital customer service system realized value of the hospital while providing the customers with valuable services.
Texte intégral:
1
Indice:
WPRIM
langue:
Zh
Texte intégral:
Chinese Journal of Hospital Administration
Année:
2012
Type:
Article