Counselor verbal response modes of psychic hot-line counseling / 中国心理卫生杂志
Chinese Mental Health Journal
;
(12): 182-186, 2015.
Article
Dans Chinois
| WPRIM
| ID: wpr-461299
ABSTRACT
Objective:
To explore the counselor verbal response modes of psychic hot-line counseling and its characteristics.Methods:
Through a qualitative study with category analysis method,8 pieces of audio recordings were collected,in each of which the entire duration was between 30 minutes to 50 minutes.And all of these record-ings were transcribed word by word.Meaningful 1202 pieces were deeply analyzed.Results:
There were 5 core counselor verbal response types in hot-line counseling,greeting response,set-up response,listening response,follow-up response,and affecting response,all of which had 24 concept categories.All of the online counselors used the 5 types of verbal response.The listening response and follow-up response were the highest frequent types.Greeting response and set-up response were used mostly in the initial stage of counseling.Listening response,and follow-up response were used mostly in the stage of describing problem.Affecting response was sharply increased in the stage of analyzing problem.Greeting response and set-up response were used mostly in last stage of counseling.Conclu-sionIt suggests that there are 5 core counselor verbal response types and 24 concept categories in hot-line counse-ling.The listening response and follow-up response are the highest frequent types.Different types of verbal re-sponse modes used by counselor in different stages due to different intention.
Texte intégral:
Disponible
Indice:
WPRIM (Pacifique occidental)
Type d'étude:
Recherche qualitative
langue:
Chinois
Texte intégral:
Chinese Mental Health Journal
Année:
2015
Type:
Article
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