Are clients satisfied with communication with health workers? A study among pregnant women attending primary health care centers in Nasarawa State, Nigeria
Afr. j. reprod. health
;
26(6): 1-9, 2022. tables, figures
Artigo
em Inglês
| AIM
| ID: biblio-1382270
ABSTRACT
An effective communication between health workers and clients is known to improve clients' perception, compliance, and treatment outcomes. The main objective of this study was to determine the level of client satisfaction with health workers'-client communication among pregnant women attending ANC in selected PHC facilities Nasarawa State. The study was a cross-sectional design conducted among 450 respondents consenting pregnant women during their ANC sessions. Data was collected using a structured, interviewer-administered structured questionnaire. Analysis was done using SPSS software version 20. Chi-square test and logistic regression were used for the test of significance. Results showed that 132 (29.3%) of the respondents were completely satisfied with client health worker communication. The elements of communication with the highest satisfaction were explanation of condition to clients 193 (42.9%); use of appropriate language 189 (42.0%) and courtesy and respect by the provider 188 (41.0%). Conclusion. Clients with a secondary level of education and more were more likely to be satisfied with communication with health workers. There is a need to carry out regular reorientation of PHC workers on communication with clients. (Afr J Reprod Health 2022; 26[6]55-63)
Texto completo
- file:///C:/Users/centre_multimedia.BZV31N7AF48154/Downloads/3360-8775-1-PB.pdf
- https://indexmedicus.afro.who.int/iah/fulltext/Are clients satisfied with communication with health workers? A study among pregnant women attending primary health care centers in Nasarawa State, Nigeria.pdf
- https://fi-admin.bvsalud.org/document/view/w55pf
Texto completo:
DisponíveL
Índice:
AIM (África)
Assunto principal:
Agentes Comunitários de Saúde
/
Gestantes
Tipo de estudo:
Pesquisa qualitativa
Limite:
Feminino
/
Humanos
Idioma:
Inglês
Revista:
Afr. j. reprod. health
Ano de publicação:
2022
Tipo de documento:
Artigo
Instituição/País de afiliação:
Department of Epidemiology and Community Health, College of Health Sciences, Benue State University Makurdi/NG
/
Department of Epidemiology and Community Medicine, College of Medicine, Federal University of Lafia/NG
/
Department of Planning, Research and Statistics Nasarawa State Primary Health Care Development Agency, Lafia/NG
/
Department of planning and Research, Ministry of Health, Lafia/NG
Similares
MEDLINE
...
LILACS
LIS