Quality of breast reconstruction service at a university hospital as assessed by the patients
Acta cir. bras
;
38: e381223, 2023. tab
Artigo
em Inglês
| LILACS, VETINDEX
| ID: biblio-1439111
ABSTRACT
Purpose:
To evaluate the quality of breast reconstruction service at a university hospital, as assessed by the patients.Methods:
This cross-sectional study enrolled adult women who underwent immediate or delayed breast reconstruction by any technique performed at a university hospital between 1 and 24 months before the assessment. The Brazilian version of the Health Service Quality Scale (HSQS) was self-applied to the participants. The HSQS produces percentage scores, which are expressed in values ranging from 0 to 10 for each domain of the scale, and into an overall percentage quality score. The management team was asked to establish a minimum satisfactory score for the breast reconstruction service.Results:
Ninety patients were included. The management team considered 8.00 the minimum satisfactory score for the service. The overall percentage score was 93.3%. Only one domain, 'Support,' had an average score lower than that considered satisfactory (7.22 ± 3.0); while the others had higher scores. The domain that scored highest was 'Qualification' (9.94 ± 0.3), followed by 'Result' (9.86 ± 0.4). There was a positive correlation between 'type of oncologic surgery' and 'intentions of loyalty to the service' (ρ = 0.272; p = 0.009) and a negative correlation between 'education' and 'quality of the environment' (ρ = 0.218; p = 0.039). The higher the patient's level of education, the higher the score attributed to 'relationship' (ρ = 0.261; p = 0.013) and the lower the score of 'aesthetics and functionality' (ρ = 0.237; p = 0.024).Conclusion:
The quality of the breast reconstruction service was considered satisfactory, but there is a demand for structural improvements, better interpersonal relationships, and a stronger support network for patients.
Texto completo:
DisponíveL
Índice:
LILACS (Américas)
Assunto principal:
Administração de Serviços de Saúde
/
Satisfação do Paciente
/
Mamoplastia
Tipo de estudo:
Estudo observacional
Limite:
Feminino
/
Humanos
Idioma:
Inglês
Revista:
Acta cir. bras
Ano de publicação:
2023
Tipo de documento:
Artigo
Instituição/País de afiliação:
Universidade Federal de São Paulo/BR
/
Universidade de Santo Amaro/BR
/
Universidade do Vale do Sapucaí/BR
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