Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados / Verbal and physical abuse towards health care workers in emergency services
Rev. méd. Chile
;
146(6): 727-736, jun. 2018. tab
Artigo
em Espanhol
| LILACS
| ID: biblio-961453
ABSTRACT
Background:
One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption.Aim:
To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private health centers in the province of Concepción, Chile. Material andMethods:
A questionnaire for Work Violence in Health Centers, with dimensions about physical violence and verbal abuse was applied to 366 health care workers, stratified according to center and occupational categories.Results:
Thirteen percent of workers perceived physical violence. Paramedical technicians had the higher risk of perceiving this type of violence. Fifty nine percent of workers perceived verbal abuse. Nurses and administrative staff had the higher risk of perceiving this type of violence. The most common offenders were patients and family. The most common form of coping with abuse was avoiding a reaction. Most of the physical and verbal aggressions were not reported or denounced.Conclusions:
There is a high prevalence of verbal abuse and physical violence in emergency services, which requires measures to achieve a zero tolerance to violence in these spaces.
Texto completo:
DisponíveL
Índice:
LILACS (Américas)
Assunto principal:
Pessoal de Saúde
/
Agressão
/
Serviços Médicos de Emergência
/
Violência no Trabalho
/
Abuso Físico
/
Exposição à Violência
Tipo de estudo:
Estudo observacional
/
Estudo de prevalência
/
Estudo prognóstico
/
Fatores de risco
/
Estudo de rastreamento
Limite:
Adulto
/
Feminino
/
Humanos
/
Masculino
País/Região como assunto:
América do Sul
/
Chile
Idioma:
Espanhol
Revista:
Rev. méd. Chile
Assunto da revista:
Medicina
Ano de publicação:
2018
Tipo de documento:
Artigo
País de afiliação:
Chile
Instituição/País de afiliação:
Universidad de Concepción/CL
Similares
MEDLINE
...
LILACS
LIS