Assessment of organizational performance in intensive care units at Alexandria university hospitals

ABSTRACT

A major challenge to the healthcare executive is to put together an organization that maximizes productivity, quality and market share while not losing sight of the organization's mission to serve the health needs of the community. Assess the organizational performance of ICUs in terms of shared cultural values, managerial practices and individual well-being dimensions, and determine the interrelations between the different dimensions of organizational performance of ICUs. It is a descriptive, cross- sectional study. This study was conducted in 19 Intensive Care Units [ICUs] at Alexandria University Hospital. The study subjects included 30% of the nurses [N= 135], and physicians [59] who were working in the previously mentioned ICUs and were available at the time of data collection. The study subjects were selected randomly The study used the Arabic translation of Multidimensional Organizational Performance Questionnaire. This tool geared towards assessment of dimensions of organizational performance of ICUs. Statistical significant difference between total mean score of the physicians' and the nurses' perception towards organizational culture, the four elements of the performance unit effectiveness and individual wellbeing dimensions of the organizational performance. Nurses and physicians differed in their perception toward the four dimensions of the organizational performance. Nurses were more "lacking task-security orientation" element of organizational culture dimension than the physician. Also, they show less skill in their relation with patients and caregivers but they are more likely to stay at their work than physicians