[Performance evaluation of Ayatollah Kashani hospital based on baldrige organizational excellence model]

ABSTRACT

Aimed to systematic self-assessment, with main performance criteria, Organizational Excellence Models make it possible to evaluate performance of Health Care Sector within a fundamental and systematic framework, leading to development of management skills in the field of performance evaluation. Performance of the concerned hospital was evaluated based on Baldrige Scoring System with process and results criteria. For process criteria, the hospital was evaluated in specific areas with 13 process sub criteria, based on four factors of "Approach", "Deployment", "Learning", and "Integration". For result criteria, the hospital was evaluated in specified areas with six results sub criteria based on four factors of "Performance level", "Rate and breadth of performance improvement", "Appropriate Comparisons and/or benchmarks", and "Linkage of evaluation results measures". The hospital obtained 231.35 scores out of total 550 scores fir process criteria in the model and 111 scores out of 450 scores for results criteria, as its performance results in 2006. In sum, the hospital obtained 347.35 scores out of 1000 scores for both criteria as its performance in 2006. Using Baldrige Model in evaluation of performance of country's hospitals can provide a continuous and systematic self-assessment, facilitating organizational learning and improvement and continuously providing hospitals with inputs, outputs, system components, process and feedbacks