[ survey of ostomy patient satisfaction with nursing care]

ABSTRACT

Effective steps towards prevention of dissatisfaction and promotion of care could be operationalized by assessing consumers' satisfaction and studying the reasons of their dissatisfaction. Regarding the special needs of ostomy patients this study has been done with the aim of determining the ostomy patient's satisfaction with nursing care. In this cross- sectional study, 300 ostomy patients were recruited by convenience sampling from Educational Hospitals of Iran, Tehran and Shahied Beheshti University. Data was collected by Modified Quality from Patient perspective and was analyzed using SPSS -PC [ver.16] The mean for Items related to respect by nurse during care, good relationship during information giving, and information regarding bathing with ostomy were respectively high. The mean for items of information related to ostomy association, types of appliances and how to provide them and provision of time to talk to patients were respectively low. although total satisfaction with ostomy nursing care was high, but some aspects of nursing care should be revised to promote satisfaction with care