assessment of the awareness and satisfaction concerning dental insurance among employees in Riyadh, kingdom of Saudi Arabia

ABSTRACT

The main objective of this study was to assess the level of awareness as well as satisfaction regarding dental insurance coverage among employees working in different companies in Riyadh, Kingdom of Saudi Arabia. The survey questionnaires were distributed among 800 employees with health insurance coverage. Chi-square tests were used to analyze significant association between age, gender, Nationality, marital status, level of education, and monthly income with awareness related questions. The association between the socio-demographic variables and the satisfaction criteria were analyzed using Kruskal Wallis and the Mann-Whitney tests. Six hundred and seventy five employees responded to the questionnaire with a response rate of about 84%. Graduates, married and males respondents demonstrated better awareness about their dental insurance. Age and monthly income were also positively related to the level of awareness. Low income groups were least satisfied with the dental insurance policy. Although great majority of the respondents in this study had dental insurance coverage, the level of awareness varied between different socio-demographic subgroups