Evaluation of quality and patient satisfaction during endoscopic procedure: a cross sectional study from South Asian country
JPMA-Journal of Pakistan Medical Association. 2010; 60 (12): 990-995
em Inglês
| IMEMR
| ID: emr-117776
ABSTRACT
To assess the quality of gastrointestinal [Gl] endoscopic procedures and patient satisfaction in endoscopy suite of South Asian country. Patients coming to the endoscopic suite of Aga Khan University Hospital [AKUH] were interviewed and assessed in this cross-sectional study. Quality of Gl endoscopic procedures was evaluated using assessment tools as suggested by The American Society of Gastroenterology. Patient satisfaction after the procedure was assessed using a modified GHAA-9 questionnaire. The questionnaire was statistically evaluated using Pareto analysis and Spearman rank correlation. In this study, 323 patients were evaluated with a mean age of 43 +/- 14.36 years. Out of all the procedures 251 [77.7%] were gastroscopies while 72[22.3%] were colonbscopies. Patients undergoing different therapeautic procedures were 121 in number [37.46%]. Pre-procedure education was rated as excellent or very good by 91.3% of the patients. Midazolam was used for sedation with an average dose of 3 mg. Technically successful procedures included 99.2% gastroscopies and 98.6% colonoscopies. Mean score of patients regarding satisfaction on mGHAA-9 questionnaire was 30 +/- 3.965. Patient dissatisfaction calculated In our study was 3.6% with the length of time spent waiting before procedure and length of time waiting to get an appointment for the procedure contributing to 90% of dissatisfaction. Quality of endoscopic procedures at our centre is at par with international standards with acceptable complication rate and good patient satisfaction
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Índice:
IMEMR (Mediterrâneo Oriental)
Assunto principal:
Qualidade da Assistência à Saúde
/
Estudos Transversais
/
Inquéritos e Questionários
/
Satisfação do Paciente
/
Melhoria de Qualidade
Tipo de estudo:
Estudo de prevalência
Limite:
Adulto
/
Humanos
Idioma:
Inglês
Revista:
J. Pak. Med. Assoc.
Ano de publicação:
2010
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