[Organizational and health care process management with use of information technology]

ABSTRACT

Hospital with different departments and information processing plans and also professional healthcare staff from different fields, need inter and intra- organizational communication. In addition, treatment method of every patient is unique. Healthcare organizations faced with coordination challenges and they do not apply workflow management technologies yet. To identify current challenges in healthcare, it is necessary that organizational process be separated of care process. Managing organizational process includes identify rules and definite relation of every section with others. In this regard, it seemed that use of work flow management system [WFMS] is the suitable method. Managing care process is done by evidence-based medicine [EBM] and clinical guidelines. Although, organizational process relies on static models of patient care process based on medical knowledge that is evolutes so fast. Health care information systems, such as HIS, have to support of organizational and treatment process separately. Overall, goal of applying information technology [IT] in support of clinical process is not just control of healthcare period, though it is used to reduce workload and promote decision-making. In this article, method of managing workflow for organizational and care process was studied separately and suitable information technology tools for supporting each process with mention of examples has presented