Patient satisfaction with dental services at Ajman University, United Arab Emirates

ABSTRACT

To provide information about the level of patient satisfaction with the dental care provided at the Faculty of Dentistry at Ajman University, 135 randomly selected patients, 50 males and 85 females, were surveyed. A questionnaire was used to collect data on personal details and information regarding current visit and use of the dental service. Most patients were Arabs; a minority were Indian. Most were satisfied with the care provided except for explanation of treatment options and the remoteness of the clinic. Measuring level of satisfaction is an important factor towards improving the service provided and should be monitored regularly