Effect of relationships' quality on patients' loyalty in selected state hospitals
Journal of Evidence Based Health Policy Management and Economics. 2017; 1 (1): 32-38
em Inglês
| IMEMR
| ID: emr-197367
ABSTRACT
Background:
Given the competitive environment prevailing in the market, service organizations are looking for loyal customers and hospitals are no exception. In the meantime, attention to relationships' quality and establishment of long term relationships have an important role. The objective of the present study is to examine the effect of relationships' quality on loyalty of patients in selected state hospitals
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Índice:
IMEMR (Mediterrâneo Oriental)
Idioma:
Inglês
Revista:
J. Evid Based Health Policy Manag. Econ.
Ano de publicação:
2017
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