Managerial Communication in Hospital Nursing: Obstacles and Strategies to Overcome Them
Online braz. j. nurs. (Online)
;
11(2)ago. 2012.
Artigo
em Inglês, Espanhol, Português
| LILACS, BDENF
| ID: lil-663414
ABSTRACT
Aim:
understanding communication difficulties facing nurses in their general duties in a hospital context and the strategies used to overcome these difficulties.Method:
a descriptive study using a qualitative approach which included 19 nurses from a university hospital, using a vignette and semi-structured interviews for collecting data and thematic analysis as the technique for data analysis.Results:
the participants considered the main difficulties were fragmentation of work processes; work shifts; resistance to change and work team involvement. In light of these problems, a number of workshops and training programs were held covering topics such as communication, formalization of actions/conduct, and optimization of written/verbal communication.Conclusion:
the study shows the nurses need to improve their managerial communication skills by understanding the importance of interpersonal relations and skills in dealing with people.
Texto completo:
DisponíveL
Índice:
LILACS (Américas)
Assunto principal:
Administração de Recursos Humanos em Hospitais
/
Barreiras de Comunicação
/
Relações Interpessoais
/
Equipe de Enfermagem
Tipo de estudo:
Pesquisa qualitativa
Limite:
Adulto
/
Feminino
/
Humanos
/
Masculino
Idioma:
Inglês
/
Espanhol
/
Português
Revista:
Online braz. j. nurs. (Online)
Assunto da revista:
Enfermagem
Ano de publicação:
2012
Tipo de documento:
Artigo
Similares
MEDLINE
...
LILACS
LIS