Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan
Braz. j. oral sci
;
14(4): 311-317, Oct.-Dec. 2015. ilus
Artigo
em Inglês
| LILACS, BBO
| ID: lil-797254
ABSTRACT
Aim:
To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan.Methods:
Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company.Results:
After analysis of the results, we observed that57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers services, but only 31.34%were satisfied with them.Conclusions:
The results underscore that the workers have anintermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesionindexes of providers and the workers oral health.
Texto completo:
DisponíveL
Índice:
LILACS (Américas)
Assunto principal:
Atenção Primária à Saúde
/
Saúde Bucal
/
Saúde Ocupacional
/
Assistência Odontológica
/
Seguro Odontológico
/
Serviços de Saúde do Trabalhador
Limite:
Feminino
/
Humanos
/
Masculino
Idioma:
Inglês
Revista:
Braz. j. oral sci
Assunto da revista:
Odontologia
Ano de publicação:
2015
Tipo de documento:
Artigo
País de afiliação:
Brasil
Instituição/País de afiliação:
Prefeitura Municipal de Uberlândia/BR
/
Universidade de Campinas UNICAMP/BR
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