Patient Satisfaction on Maternal and Child Health Services.

ABSTRACT

Introduction: Services are being provided by health functionaries to the community with the objective of fulfilling their satisfaction but sometimes this do not working for the target population. Objective: To assess the satisfaction of patients receiving some MCH services in rural areas of Wardha district. Material and Methods: It was a longitudinal study from June 2007 to September 2009, comprising of 205 participants (i.e. registered pregnant women of < 16 weeks of gestation), they were given 8 visits by investigator. Outcome variables of the study were socio - demographic profile, selective obstetrical history and some maternal and child health services. Data was collected based on preformed questionnaires, a modification of PHC MAP module guidelines for assessing the quality of service-module 6-user’s guide. The response (quality) of each service during entire visit was quantified as acceptable (ACQ), average and worst (WQ). Results: Patient satisfaction or ACQ of ANC services was 51.49% and PNC services was only 22.64 %, only 18.53% participants received counselling for hospital delivery in all the five visits. WQ observed for history of consanguineous marriage 50.24%, height measurement 47.31% and breast examination 91.21% during ANC. Among all the services of PNC, counselling for immunization of baby was highest but 40.97%. It was observed WQ for weight recording 42.43% and counselling for birth registration 76.09 % during PNC. Conclusion: An overview of patient satisfaction receiving some MCH services were shown in this study and needs to be strengthened from care providers side.