Assessment and Training Effect of Communication Skills of Emergency Department Staffs
Journal of the Korean Society of Emergency Medicine
;
: 887-891, 2010.
Artigo
em Coreano
| WPRIM
| ID: wpr-160508
ABSTRACT
PURPOSE:
Communication and interpersonal skills are among the essential competencies of a good emergency physician. The purpose of this study was to develop a communication skill training program for emergency department staffs and to compare communication skills before and after the training.METHODS:
Communication skills of emergency department staffs were assessed in a blinded fashion according to a 12-item checklist that probed image making, attitude, and communication. We trained emergency staffs in communication skills for 2 hours with a communication guide for emergency staffs that was developed based on the results of baseline assessments. After 6 months of training, the assessments of emergency department resident physicians were repeated.RESULTS:
Baseline scores of communication skills showed no significant differences among emergency residents, non-emergency residents and nurses. The communication skill scores of emergency residents were increased after the training (2.3 vs 3.0, p=0.022). According to the sub-categories probed, image making (p=0.012) and communication (p=0.008) showed significant improvement.CONCLUSION:
This study suggest that the communication skills of emergency staffs can be improved with appropriate communication training. Therefore, continuous efforts should be made to develop communication skill programs.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Assunto principal:
Satisfação do Paciente
/
Emergências
/
Serviços Médicos de Emergência
/
Serviço Hospitalar de Emergência
/
Lista de Checagem
Idioma:
Coreano
Revista:
Journal of the Korean Society of Emergency Medicine
Ano de publicação:
2010
Tipo de documento:
Artigo
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