Analysis of Burnout and Job Satisfaction among Nurses Based on the Job Demand-Resource Model

ABSTRACT

PURPOSE: The purpose of this study was to examine burnout and job satisfaction among nurses based on Job Demand-Resource Model. METHODS: A survey using a structured questionnaire was conducted with 464 hospital nurses. Analysis of data was done with both SPSS Win 17.0 for descriptive statistics and AMOS 18.0 for the structural equation model. RESULTS: The hypothetical model yielded the following Chi-square=34.13 (p = <.001), df=6, GFI=.98, AGFI=.92, CFI=.94, RMSR=.02, NFI=.93, IFI=.94 and showed good fit indices. Workload had a direct effect on emotional exhaustion (beta = 0.39), whereas supervisor support had direct effects on emotional exhaustion (beta = -0.24), depersonalization (beta = -0.11), and low personal accomplishment (beta = -0.22). Emotional exhaustion (beta = -0.42), depersonalization (beta = -0.11) and low personal accomplishment (beta = -0.36) had significant direct effects on job satisfaction. CONCLUSION: The results suggest that nurses' workload should be decreased and supervisor's support should be increased in order to retain nurses. Further study with a longitudinal design is necessary.