Study on the quality of practice of traditional pharmacy

ABSTRACT

Stimulated Client Method (SCM) was used to measure services quality of private area of traditional medicine. Five females Hanoi College of Pharmacy staff members, the average 26 ages (range 23-31), were selected as simulated clients. They visited 30 traditional medicine stores in Hanoi with 147 encounters were conducted. The results showed that most practitioners in traditional medicine stores lack the communication skills to facilitate effective treatment taking by patients. The prescribing practice of them, as well as the issue and enforcement on regulation should be improved toward Good Pharmacy Practice