Conception and strategy of building a digitized hospital customer service system / 中华医院管理杂志
Chinese Journal of Hospital Administration
;
(12): 364-367, 2012.
Artigo
em Chinês
| WPRIM
| ID: wpr-428655
ABSTRACT
Building a digitized and customer-oriented hospital customer service system is conducive to better service at the hospital.Such a system is an open customer service and management system,comprising digitized customer relation management and service platform,digital intelligent IVR customer service system,video interaction service system for hospital wards,IOT-based health management and service system,and 3G-based seamless pre-hospital and post-hospital green emergency rescue system,as well as other customer service systems including the outpatient auto-calling,self-service,information release,payment management,and IOT-based customer management system.By means of thorough customer analysis,automatic service trigger-off mechanism and considerate customer service,digitized hospital customer service system realized value of the hospital while providing the customers with valuable services.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Idioma:
Chinês
Revista:
Chinese Journal of Hospital Administration
Ano de publicação:
2012
Tipo de documento:
Artigo
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