Influencing factors analysis of total satisfaction to community health service / 中华全科医师杂志
Chinese Journal of General Practitioners
;
(6): 757-759, 2012.
Artigo
em Chinês
| WPRIM
| ID: wpr-429257
ABSTRACT
Site surveys were conducted with a self-designed questionnaire for 4102 urban residents regarding their awareness and utilization rate of service projects and satisfaction (total satisfaction,medical environment,service attitude,content of communication and diagnostic & therapeutic modalities).The influencing factors of satisfaction were analyzed by multiple linear regression analysis.The factors of improving total satisfaction were as follows①When content of communication,diagnostic & therapeutic modalities,service attitude and medical environment improved 10%,total satisfaction rose by 2.44%,2.50%,2.47% and 0.98% respectively; ② Utilization rate rose by 2.33%,1.60% and 0.85% respectively if they accepted home care services,rehabilitation services and chronic disease management services ; ③Total satisfaction rose by 0.94% if they became aware of family planning and reproductive health services.And the factors of reducing total satisfaction were as follows①total satisfaction declined by 1.68% if their children accepted preventive vaccination services.②total satisfaction declined by 1.13% if the respondents maintained their health records.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Idioma:
Chinês
Revista:
Chinese Journal of General Practitioners
Ano de publicação:
2012
Tipo de documento:
Artigo
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