Hospital nursing performance evaluation study and application based on the entropy weight method and Rank-sum ratio / 中国实用护理杂志

ABSTRACT

Objective To explore scientific and effective evaluation methods of hospital nursing performance.Methods Using balanced score card (BSC),Delphi method and key performance indicator (KPI) to build a system of nursing performance indicators; using entropy weight method to determine the weight coefficients of nursing performance indicators; using RSR method to compare the nursing effects of wards before and after the nursing performance management.Results 4 first-level nursing performance indicators,9 secondary-level ones and 27 tertiary-level ones were obtained,and the weight coefficient of every index was computed; According to terrible,poor,moderate,good,excellent levels,25 wards were ranked after implementing nursing performance management.There was significant difference of the overall performance management effects of 25 wards after implementing performance evaluation,comparing with the case before.Conclusions To combine entropy weight method and Rank-sum ratio (RSR) method is pertinent,scientific and reasonable,and the results can be taken as the evidence for nursing performance evaluation.