Experience in conducting mass QC group activities / 中华医院管理杂志

ABSTRACT

The paper sums up the experience of Tianjin in conducting mass QC group activities for the past 12 years. The major steps taken include(1)enhancing the awareness of the importance of and willingness to conduct QC group activities; (2)stepping up personnel training, improving their general quality and giving them correct guidance; (3)taking pains to organize and manage QC group activities; and (4)working hard to assess and release the results of QC groups. Persistent conduction of mass QC group activities has led to a higher QC level of the hospital and better delivered services to patients.