Improvement Effect of Smart Drug Shelves on Service Process in Outpatient Pharmacy of West Hospital of Our Hospital / 中国药师
China Pharmacist
;
(12): 1957-1959,1960, 2014.
Artigo
em Chinês
| WPRIM
| ID: wpr-600309
ABSTRACT
Objective:
To analyze the improvement effect of smart drugs shelves on the service process in the outpatient pharmacy and to provide supporting data for the new service process.Methods:
The dispensing time of pharmacists and the waiting time of pa-tients were studied and compared before and after the use of smart drugs shelves.Results:
After the use of smart drugs shelves, 71. 52% of dispensing time was in 5min, and more than 95% was in 10min. In the 9 periods, the medians of patient waiting time on Oct 21, 2013 were all shorter than those on Oct 18, 2010.Conclusion:
The use of smart drugs shelves can improve service efficiency, shorten patient waiting time and enhance service level of outpatient pharmacy.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Idioma:
Chinês
Revista:
China Pharmacist
Ano de publicação:
2014
Tipo de documento:
Artigo
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