Investigation and analysis of satisfaction on doctor-patient communication of community health service institutions in Heilongjiang Province / 重庆医学

ABSTRACT

Objective To investigate the satisfaction of doctor-patient communication of community health service institutions in Heilongjiang Province and to put forward the proposals for constructing the harmonious doctor-patient relationship.Methods The questionnaire survey method was adopted.The staffs and patients or their family members in partial community health service institutions of Heilongjiang Province served as the research subjects.The survey was conducted by using the two kinds of doctor and patient survey questionnaires.Results The both sides having better evaluation on the current doctor-patient relationship accounted for the majority,which accounted for 44.9 ％ for doctors and 39.3 ％ for patients respectively.The satisfaction degree in the patient side for doctor clearly explaining the disease condition during the doctor-patient communication process,patiently listening and answering questions,providing and explaining many medical regimens and asking for patient's advice on expenses were 20.7 ％,38.9 ％,47.9 ％ and 61.50％ respectively.Conclusion It is suggested to adopt effective measures to improve the satisfaction of doctor-patient communication by aiming at different factors affecting the doctor-patients relationship,including patiently listening,guiding the patient to talk,explaining the provided medical scheme and medical expenses,strengthening the education of humanities and fostering communication skills and so forth.