Investigation on Pharmaceutical Care of Chain Drug Stores in Chengdu from the Consumers' Angle / 中国药房

ABSTRACT

OBJECTIVE:To provide reference for improving the pharmaceutical care of chain drug stores.METHODS:By convenience sampling,questionnaire survey about pharmaceutical care of drug stores was conducted among the customers in 5 chain drug stores (selecting each one branch drug store with certain scale) from Chengdu.The data were analyzed statistically.RESULTS:A total of 413 questionnaires were issued,of which 400 were valid,with effective recovery rate of 96.9％.Only 25.5 ％ respondents could identify the licensed pharmacist;higher educated respondents and respondents with academic background of medicine were more likely to make distinction (P＜0.05).The respondents who had often received the service of medication guidance,the service of recommending same effect medicine with low price and the service of medication instruction was only 45.5％,19.0％ and 48.3％ respectively,5.3％,13.0％ and 10.8％ of those who had never received such services.Respondents' satisfaction with the general service staff (64.0％) was much higher than with licensed pharmacist (34.3％).Respondents believed that the three most important pharmaceutical care were medication guidance,helping boiling TCM and free health test.CONCLUSIONS:Consumers can not clearly distinguish the licensed pharmacist in drug stores.The situation that consumers can get major items of pharmaceutical care is still unsatisfactory.Consumers are less satisfied with licensed pharmacists,but their attention to medication guidance services reflects their strong awareness of medication safety.