Factors associated with satisfaction with pediatric emergency department services in Korea: analysis of Korea Health Panel Data 2010 to 2012
Clinical and Experimental Emergency Medicine
;
(4): 156-164, 2018.
Artigo
em Inglês
| WPRIM
| ID: wpr-717098
ABSTRACT
OBJECTIVE:
We aimed to investigate the factors related to satisfaction with the pediatric emergency department service in Korea.METHODS:
This study examined data from the Korea Health Panel Data from 2010 to 2012. Pediatric patients who visited the emergency department at least once between 2010 and 2012 in Korea were included. Data were collected on patient satisfaction with the emergency department service, and factors related to the patient characteristics, emergency department service process, and medical institution. We compared the dissatisfied and satisfied groups, and calculated the odds ratios for satisfaction according to each variable.RESULTS:
A total of 1,505 emergency department visits from 947 pediatric patients during the 3-year period were analyzed. We estimated that about 79.5% of patients in the population were satisfied. The odds of expressing satisfaction were higher among males than in females, and among patients who were hospitalized after emergency department treatment compared to those who were transferred to another hospital. Conversely, the odds of expressing satisfaction were lower among patients who had a chronic disease, a financial source other than National Health Insurance, experienced hospitalization within 1 year.CONCLUSION:
Our study results might be helpful for establishing a satisfactory pediatric emergency medical service system. In the future, further prospective studies evaluating the causal relationships between the relevant factors and patient satisfaction are warranted.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Assunto principal:
Pais
/
Pediatria
/
Razão de Chances
/
Doença Crônica
/
Estudos Prospectivos
/
Satisfação do Paciente
/
Emergências
/
Serviços Médicos de Emergência
/
Serviço Hospitalar de Emergência
/
Hospitalização
Tipo de estudo:
Estudo de etiologia
/
Estudo observacional
Limite:
Feminino
/
Humanos
/
Masculino
País/Região como assunto:
Ásia
Idioma:
Inglês
Revista:
Clinical and Experimental Emergency Medicine
Ano de publicação:
2018
Tipo de documento:
Artigo
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