Customer Discovery as the First Essential Step for Successful Health Information Technology System Development / 대한의료정보학회지
Healthcare Informatics Research
;
: 79-85, 2018.
Artigo
em Inglês
| WPRIM
| ID: wpr-740223
ABSTRACT
OBJECTIVES:
Customer discovery (CD) is a method to determine if there are actual customers for a product/service and what they would want before actually developing the product/service. This concept, however, is rather new to health information technology (IT) systems. Therefore, the aim of this paper was to demonstrate how to use the CD method in developing a comprehensive health IT service for patients with knee/leg pain.METHODS:
We participated in a 6-week I-Corps program to perform CD, in which we interviewed 55 people in person, by phone, or by video conference within 6 weeks 4 weeks in the United States and 2 weeks in Korea. The interviewees included orthopedic doctors, physical therapists, physical trainers, physicians, researchers, pharmacists, vendors, and patients. By analyzing the interview data, the aim was to revise our business model accordingly.RESULTS:
Using the CD approach enabled us to understand the customer segments and identify value propositions. We concluded that a facilitating tele-rehabilitation system is needed the most and that the most suitable customer segment is early stage arthritis patients. We identified a new design concept for the customer segment. Furthermore, CD is required to identify value propositions in detail.CONCLUSIONS:
CD is crucial to determine a more desirable direction in developing health IT systems, and it can be a powerful tool to increase the potential for successful commercialization in the health IT field.
Texto completo:
DisponíveL
Índice:
WPRIM (Pacífico Ocidental)
Assunto principal:
Ortopedia
/
Farmacêuticos
/
Artrite
/
Estados Unidos
/
Informática Médica
/
Empreendedorismo
/
Comércio
/
Pesquisa Qualitativa
/
Fisioterapeutas
/
Telerreabilitação
Tipo de estudo:
Pesquisa qualitativa
Limite:
Humanos
País/Região como assunto:
América do Norte
/
Ásia
Idioma:
Inglês
Revista:
Healthcare Informatics Research
Ano de publicação:
2018
Tipo de documento:
Artigo
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