The Relationship among Workplace Bullying, Organizational Commitment and Turnover Intention of the Nurses Working in Public Medical Institutions / 임상간호연구

ABSTRACT

PURPOSE: The purpose of this study was to explore the relationships among workplace bullying, organizational commitment, and turnover intention of nurses. METHODS: A cross-sectional study was conducted. Data were collected using a structured questionnaire from nurses at five public hospitals (N=190). RESULTS: The experience of bullying was 31.29 points (range 16–64) on average Work-related bullying was the highest, followed by verbal/non verbal bullying and external threats. The consequences of bullying were 30.54 points (range 13–52) on average The physical/psychological withdrawal was the highest, followed by increasing distrust and the poor quality of patient care. The experiences of bullying had positive correlations with the consequences of bullying (r=.55, p < .001) and the turnover intention (r=.27, p < .001), and had a negative correlation with organizational commitment (r=−.28, p < .001). The consequences of bullying had a positive correlation with the turnover intention (r=.52, p < .001), and had a negative correlation with organizational commitment (r=−.49, p < .001). Organizational commitment showed a negative correlation with the turnover intention (r=.63, p < .001). CONCLUSION: The findings of this study suggests the needs of a regular monitoring system and organizational management for workplace bullying, which helps nurses to commit to their organization and to be retained in a workplace.