The Influence of Emotional Labor and Mental Health on Care Performance of Certified Caregivers for Elders with Dementia / 의료커뮤니케이션

ABSTRACT

BACKGROUND: The purpose of this study is to identify the degree of emotional labor, mental health care, care performance of certified caregivers for elder with dementia, and the factors that affect care performance.METHODS: In order to collect data, structured questionnaire was used for 197 caregivers who worked at 3 dementia specialized facilities located in D city. Data were analyzed by t-test, ANOVA, correlation and multiple regression using SPSS/WIN 20.0.RESULTS: Care performance had negative relationship with emotional labor(r=−.320, p < .000) and mental health(r=−.240, p < =001). Emotional labor had positive relationship with mental health(r=.208, p=.003) And the prediction factors influencing care performance were health status(β=.363, p < .001), emotional labor(β=−.242, p < .001), mental health(β=−.223, p=.001). The total variance was 38.9% by predictors(F=25.978, p < .001).CONCLUSION: Based on the results of this study, in order to improve the care performance mental health program should be provided and good health management is needed to improve health status. And also it is necessary to develop and apply new strategies to reduce emotional labor of the dementia facility caregivers.