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1.
International Conference on Enterprise Information Systems, ICEIS - Proceedings ; 1:263-270, 2023.
Article in English | Scopus | ID: covidwho-20239723

ABSTRACT

This research aims to analyze the resilience of humanitarian supply chains, with a focus on the role of information systems, through a case study of Médecins Sans Frontières Logistique during the COVID-19 pandemic. The empirical research methodology is based on a qualitative study, which includes semi-structured interviews with key actors and operators from the Médecins Sans Frontières Logistique during the COVID-19 crisis in 2020 and 2021. The paper highlights the crucial and inherent role of information systems on each of the four dimensions of humanitarian supply chain resilience: reorganization capacity, collaboration, flexibility, and humanitarian culture. Drawing on recent theoretical works on supply chain resilience as well as empirical results, the paper underscores the importance of information systems and proposes a conceptual model of the relationship between humanitarian supply chain resilience and the role of information systems. The value of this research is linked to its empirical and qualitative study of a Non-Governmental Organization logistics operation during an international crisis, which contributes not only to the literature on resilience, but also provides guidance for managers to target their actions responsively and proactively to enhance resilience over time.. Copyright © 2023 by SCITEPRESS - Science and Technology Publications, Lda. Under CC license (CC BY-NC-ND 4.0)

2.
Supply Chain Management ; 2023.
Article in English | Scopus | ID: covidwho-2300054

ABSTRACT

Purpose: This paper aims to study the dimensions and subdimensions of humanitarian supply chain resilience through the case of an non-governmental organization (NGO) logistics organization facing the international COVID-19 pandemic. Design/methodology/approach: The methodology of this empirical research paper is based on a qualitative study using semistructured interviews with key actors of the Médecins Sans Frontières Logistique (MSF Log), NGO during the COVID-19 crisis in 2020 and 2021. Findings: The data analysis highlighted four main dimensions of humanitarian supply chain resilience: organizational capacity, collaboration, flexibility and humanitarian culture. The transversal importance of the information system and that of the humanitarian culture were also pointed out. Furthermore, the authors have identified the subdimensions of each dimension;these subdimensions further elaborate the main dimension and provide a more detailed understanding of the concept. These dimensions require both proactive and reactive actions to be effective. Finally, based on these empirical results, a conceptual model of humanitarian supply chain resilience is proposed. Research limitations/implications: Additionally, further research can be done to explore the impact of digital technologies on the humanitarian supply chain resilience and how these technologies can be used to improve the resilience of humanitarian supply chains. Additionally, future research can also be conducted to explore how to measure the resilience of humanitarian supply chains and how to develop methods to improve the resilience of these supply chains. Practical implications: The dimensions and subdimensions of resilience that have been highlighted may provide a guide for managers to target their actions, both responsively and proactively, to act on resilience over time when facing a crisis such as an international pandemic. Originality/value: The value of this research is linked to the findings that result not only from literature about resilience but are also founded on an empirical and qualitative study of an NGO logistics organization facing an international crisis. The research provides an in-depth understanding of the practical application of supply chain resilience in a humanitarian context and the specific challenges and opportunities that arose during the COVID-19 pandemic for MSF Log. It also highlights the importance of information systems and humanitarian culture in maintaining the supply chain resilience. The findings of this research can be used as a guide for other humanitarian organizations to improve their supply chain resilience in times of crisis. © 2023, Emerald Publishing Limited.

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