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Research and Innovation Forum, Rii Forum 2023 ; : 675-681, 2023.
Article in English | Scopus | ID: covidwho-2283622
Journal of Business and Industrial Marketing ; 2023.
Article in English | Scopus | ID: covidwho-2236751


Purpose: The COVID-19 pandemic started a new era in understanding the topic of resilience and adaptability. The human society has not faced such a widespread global challenge until now. This paper aims to address a context change influenced by the COVID-19 pandemic, using a case study in high education. While the character of the issues emerging is the same as in any other domain, in high education, the principles and consequences can be more directly studied and analyzed. Design/methodology/approach: This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration. Findings: To properly face the evolving conditions induced by the pandemic, the education service system must be aligned to the imposed emergency situations, trying to "find” where the changes have emerged, i.e. what kind of reconfiguration is, whether it appears in the goals or in the service system itself. Furthermore, this study discusses how the findings can be valuable and applied to situations beyond the pandemic, in other cases of context disruption to highlight how general the service activities are within our reconfiguration approach. Originality/value: From a theoretical point of view, this work is in line with main assumptions of system thinking, by confirming several insights of service systems' behavior, even in a logic of B2B interactions (from the offer side);first in terms of openness and adaptation, in addition to readiness to change and – when and how – this change can occur. From a practical point of view, this paper's contribution is directed toward achieving the more successful change management process, as reached together by motivated partners working hard for a common final goal. Realizing that the pandemic has brought a completely new context of education, managers should focus now on monitoring all aspects of the education business, not only directly affected projects and processes. © 2023, Emerald Publishing Limited.

Research and Innovation Forum, Rii Forum 2021 ; : 69-77, 2021.
Article in English | Scopus | ID: covidwho-1469599
Healthinf: Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Vol. 5: Healthinf ; : 344-351, 2021.
Article in English | Web of Science | ID: covidwho-1314877
54th Annual Hawaii International Conference on System Sciences, HICSS 2021 ; 2020-January:1779-1788, 2021.
Article in English | Scopus | ID: covidwho-1282882