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International Journal of Logistics Management ; 33(4):1149-1156, 2022.
Article in English | Scopus | ID: covidwho-2259464
10th World Conference on Information Systems and Technologies, WorldCIST 2022 ; 469 LNNS:37-46, 2022.
Article in English | Scopus | ID: covidwho-1877750


This study develops and tests a modified technology acceptance model (TAM) to assess Cameroon's key determinants of mobile wallet (m-wallet) adoption. The proposed research model is tested using a longitudinal approach with data collected in two phases: December 2019 for the first phase and March and April 2021 for the second phase during the COVID-19. Data analysis was realized using the partial least squares structural equation modeling. Also, a multi-group analysis was conducted to assess the differences between the datasets collected from the two phases of the study. The results provide strong support to seven out of the eight proposed hypotheses. They also detected differences in the two datasets with only one significant difference. Finally, implications for research and practice are presented and discussed. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Benchmarking ; 2021.
Article in English | Scopus | ID: covidwho-1437865


Purpose: Although the advances in the supply chain resilience (SCR) literature, there is a critical gap concerning this understanding in a high disruption context, such as in the case of the COVID-19. This paper aims to investigate some dimensions (agility, robustness, disruption orientation and resource reconfiguration) of the SCR during this unprecedented disruption in the Brazilian supply chain context. Design/methodology/approach: Supported by the resource-based view, dynamic capabilities and the SCR literature, we developed a model, which in turn was analyzed and validated by partial least squares structural equation modelling. Findings: The results revealed that while resource reconfiguration and supply chain disruption orientation positively affect SCR, we found a non-significant effect of supply chain robustness and agility. Practical implications: The findings suggest that in a considerable disruption scenario, managers with their supply chain operations in emerging economies should prioritize the development of resources to support the disruption orientation and manage the scarce resources adequately by reconfiguring them. Originality/value: Our study is one of the first that reported the dynamics of the SCR dimensions in an emerging economy during the COVID-19. © 2021, Emerald Publishing Limited.

Journal of Retailing and Consumer Services ; 61, 2021.
Article in English | Scopus | ID: covidwho-1205276


The COVID-19 pandemic has disrupted retail and accelerated the trend towards electronic commerce. This study explores the reasons for and the implications of this shift. Our study builds on the consumer behavior literature, emerging COVID-19 research, and the environmentally imposed constraints perspective to describe how online purchasing behavior evolved during the COVID-19 crisis. The objective is to better understand how consumers use e-commerce to react to, cope with and adapt to periods of environmentally imposed constraints. Based on multiple sources including transaction and search data from a major French online retailer, we describe how consumer behavior evolves during such stressful life events as COVID-19. Our results support the usefulness of the multi-perspective react-cope-adapt framework of constrained consumer behavior in an online environment. © 2021 Elsevier Ltd