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1.
Conference on Human Factors in Computing Systems - Proceedings ; 2023.
Article in English | Scopus | ID: covidwho-20236560

ABSTRACT

The release of COVID-19 contact tracing apps was accompanied by a heated public debate with much focus on privacy concerns, e.g., possible government surveillance. Many papers studied people's intended behavior to research potential features and uptake of the apps. Studies in Germany conducted before the app's release, such as that by Häring et al., showed that privacy was an important factor in the intention to install the app. We conducted a follow-up study two months post-release to investigate the intention-behavior-gap, see how attitudes changed after the release, and capture reported behavior. Analyzing a quota sample (n=837) for Germany, we found that fewer participants mentioned privacy concerns post-release, whereas utility now plays a greater role. We provide further evidence that the results of intention-based studies should be handled with care when used for prediction purposes. © 2023 ACM.

2.
17th Symposium on Usable Privacy and Security (SOUPS) ; : 77-98, 2021.
Article in English | Web of Science | ID: covidwho-1471408

ABSTRACT

To help tackle the COVID-19 pandemic, the tech community has put forward proximity detection apps to help warn people who might have been exposed to the coronavirus. The privacy implications of such apps have been discussed both in academic circles and the general population. The discussion in Germany focused on the trade-off between a centralized or decentralized approach for data collection and processing and their implications. Specifically, privacy dominated the public debate about the proposed "Corona-Warn-App." This paper presents a study with a quota sample of the German population (n = 744) to assess what the population knew about the soon-to-be-released app and their willingness to use it. We also presented participants potential properties the app could have and asked them how these would affect their usage intention. Based on our findings, we discuss our participants' views on privacy and functionality, including their perception of selected centralized and decentralized features. We also examine a wide range of false beliefs and information that was not communicated successfully. Especially technical details, such as that the app would use Bluetooth, as opposed to location services, were unknown to many participants. Our results give insights on the complicated relationship of trust in the government and public communication on the population's willingness to adopt the app.

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