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COVID-19 Challenges to University Information Technology Governance ; : 103-125, 2022.
Article in English | Scopus | ID: covidwho-20238326


This chapter presents a qualitative case study in Australian universities on the effective strategies for creating a culturally inclusive online learning environment with the use of IT governance. While examining the online learning experiences of the university students, the researchers identified features in synchronous and asynchronous online learning platforms, such as language support and meaningful and structured online activities, are the effective strategies to cater for the learning needs of the linguistically and culturally diverse students and let their voices be heard. The findings of this study are useful for university management, teaching and learning unit, and IT resources auditing and steering committees to utilise IT resources to attain the learning goals of university students and the organisational goals of the universities in maintaining academic excellence and embracing cultural diversity. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.

COVID-19 Challenges to University Information Technology Governance ; : 127-146, 2022.
Article in English | Scopus | ID: covidwho-20235006


Information Technology (IT) governance has become one of the important topics for many higher education institutions to reform and upgrade their technology management, computer systems, and effectiveness in teaching and learning. Although many studies have indicated that the development of IT governance plans could offer benefits to higher education institutions, many higher education institutions and their senior leaders refuse to upgrade their IT systems. There are two purposes of this study. First, this study aims to investigate and understand the obstacles to proper IT governance in the South Korean university environment, particularly during the COVID-19 pandemic. Second, the study intends to understand university leaders' motivations and reasons for not wanting to enhance IT governance plans and IT development in their universities. The study collected qualitative data from two groups of participants at three South Korean universities, namely professionals in the IT department and senior leaders. The results of this study may provide a point of reference for IT department leaders, university administrators, and government leaders to understand the challenges and problems facing South Korean universities at the practical level. Although the study only focused on the opinions from the senior leaders, the outcomes of this study will fill the research and practical gaps in the fields, particularly the reasons why rural South Korean colleges and universities refuse the implementation of IT governance. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.

Frontiers in Education ; 7, 2022.
Article in English | Scopus | ID: covidwho-2162991


Life-long learning is one of the educational topics in countries and regions in the East Asia region. Currently, many senior citizens decide to gain their English language proficiencies and skills after their retirement in Hong Kong SAR. Although Chinese and English are the official languages in Hong Kong SAR, many senior citizens cannot handle both languages due to their previous education and background. The purpose of this study is to understand the learning motivations and experiences of a group of senior citizens in Hong Kong, particularly with regard to using the blended learning mode as the means for instruction during the COVID-19 pandemic. With the coordination of adult learning centre, 40 participants who were taking a blended English-as-an-Additional Language course were joined the study. The online-based semi-structured interview and focus group activities were employed. In line with the social cognitive career and motivation theory and self-efficacy theory, the results indicated that: (1) achieve my personal goals, (2) I want to speak English as my additional language, and (3) life-long learning as my development, were the main themes. The results of this study provided some suggestions to programme managers, course leaders, school heads, and human resources planners for the directions in life-long learning and foreign language or additional language learning to senior citizens in the metropolitan regions. Copyright © 2022 Dos Santos and Kwee.