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1.
Knowledge Management Research & Practice ; : 1-17, 2023.
Article in English | Web of Science | ID: covidwho-2327479

ABSTRACT

This conceptual paper examines voluntary versus mandatory cloud-based training, generating recommendations to harmonise the complementarity of face-to-face and online media in future careers. Technological change was already accelerating when the COVID-19 pandemic response turbocharged transformations of knowledge dissemination in training, thus impacting learning and competency development for the future. The methodology applies comprehensive, structured literature review following PRISMA guidelines with development of a novel conceptual framework illuminating facets of knowledge dissemination. Exploring the context of workplace training and the future of careers with aid of NVivo it was found that altered social cues in cloud training are generating changes in learner attention span, engagement, and peer-to-peer interaction, potentially increasing contract cheating. It is hence recommended that stakeholders demarcate theoretical and practical learning outcomes to develop hybrid cloud media and face-to-face knowledge dissemination to accentuate professional accreditation requirements, engagement and etiquette in virtual spaces, and improve understanding of work-home balance.

2.
International Journal of Contemporary Hospitality Management ; 2021.
Article in English | Scopus | ID: covidwho-1393580

ABSTRACT

Purpose: This paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service businesses (FSB) such as restaurants (dine-in/take away) to build resilience during times of global crises. The 2019 Coronavirus disease and FSBs apply as working examples elaborating the proposed Four-F action plan with several managerial implications for the internal and external stakeholders of FSBs. Design/methodology/approach: The method involves reviewing and coding 108 articles using the PRISMA approach, then applying findings to develop the Four-F action plan integrating multiple theoretical concepts (such as stakeholder, crisis management and dynamic capabilities). Findings: There are two key findings. First, though all four crisis phases should be considered by decision-makers as part of their contingency planning process, the pre and post-crisis stages need higher attention. Second, the Four-F action plan provides specific recommendations to FSBs stakeholders (consumers, suppliers and government) for each crisis phase (pre-crisis, crisis emergence, crisis occurrence and post-crisis). Originality/value: To the best of the authors’ knowledge, this is the first paper that has incorporated multiple theoretical frameworks (stakeholder theory, crisis management and dynamic capabilities) within the FSBs context and provided the Four-F action plan for decision-makers to understand and manage crisis phases. © 2021, Emerald Publishing Limited.

3.
International Journal of Consumer Studies ; : 19, 2021.
Article in English | Web of Science | ID: covidwho-1367316

ABSTRACT

Brand resonance is a marketing concept under-explored in the performing arts context. This paper responds by analysing focus group findings from a large Opera group, "Big Opera([1])" (For research integrity and anonymity requirements of focus group research, the company pseudonym is Big Opera) on how decision-makers can enhance brand resonance. Opera patronage was dwindling before the COVID-19 pandemic, which was further crystallized during the pandemic. As the performing arts sector tries to revive, it is useful to understand how brand resonance concepts can be used to reinvigorate patronage at the opera. A qualitative study of four opera focus groups, which included 24 participants with varying levels of attendance was conducted to examine brand resonance. The study reveals that when customers have brand attachment and love, developed through intense experiences at the opera, facilitated by engagement with the brand, and community, then brand loyalty develops for the opera by intention to re-purchase. The paper contributes to the literature by making recommendations on how to enhance brand resonance thereby increasing attendance. Intense experiences at the opera and engagement can be enhanced by offering packaged deals, such as accommodation and dinner, or drinks and canapes packages, backstage access, the development of a social club, social media brand community and loyalty programs to increase brand loyalty.

4.
Commun. Comput. Info. Sci. ; 1402 CCIS:93-105, 2021.
Article in English | Scopus | ID: covidwho-1212824

ABSTRACT

This paper presents how we tackled the COVID 19 Fake News Detection in English subtask in the SHARED TASK@ CONSTRAINT 2021 using RoBERTa. We perform extensive analysis to understand the pattern of the data distribution. To achieve an F1 score of 0.96, we incorporate external sources of misinformation and fine tune multiple state of the art pretrained deep learning models. In the end, we visualise the true and false positives predicted by our model as improvement in future work. © 2021, Springer Nature Switzerland AG.

5.
European Business Review ; 2020.
Article in English | Scopus | ID: covidwho-885734

ABSTRACT

Purpose: This paper aims to identify and discuss new and novel business paradigms in China and India. In addition, this study examines the new business environment in those countries (2020 onwards) in the context of COVID 19 and explores the challenges and opportunities in the post COVID period. Design/methodology/approach: Based on content analysis, this study discusses contemporary topics such as innovation, exports, foreign direct investment, technology, social capital, board independence as part of corporate governance and explores novel themes such as consumer behaviour in regard to luxury brands and women entrepreneurship in an emerging country context in this paper. Findings: It was found that there are several novel paradigms in the context of China and India. A paradigm shift in diplomatic relations has taken place as an aftermath of COVID-19 in the world. Originality/value: This paper explores most of the unique dimensions of new and novel paradigms in the context of China and India. © 2020, Emerald Publishing Limited.

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