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Journal of Hospitality and Tourism Management ; 52:356-365, 2022.
Article in English | Web of Science | ID: covidwho-2069331


Given COVID-19's disproportionate adverse impact on hospitality employees, we explore the proposition that COVID-19-related career challenges prompt CALD hospitality workers to rethink the meaning and purpose of work to explore ways to cope and restore occupational well-being, thus triggering occupational change. Thematic analysis of qualitative data from interviews with 25 CALD hotel workers reveal different sub-groups of CALD hotel workers differentially cognitively frame pandemic-induced employment changes to cope and restore occupational well-being: 1. as an opportunity for behavioral (occupational) change by CALD workers in refugee jobs;2. as a temporary phenomenon, with CALD workers who were temporary migrants foreseeing positive career outcomes;and 3. as an opportunity for behavioral (occupational) advancement in hotels by CALD workers who were permanent residents with hospitality qualifications. We contribute to literature at the intersection of coping and occupational well-being research in hospitality, providing a fine-grained understanding of how CALD hotel workers coped and restored occupational well-being, by differentially reconstruing the meaning of work and undertaking occupational change, be it cognitive or behavioral.

Public Health ; 207: 119-126, 2022 Jun.
Article in English | MEDLINE | ID: covidwho-1867698


OBJECTIVES: The COVID-19 pandemic has highlighted the importance of access to telehealth as an alternative model of service during social restrictions and for urban and remote communities alike. This study aimed to elucidate whether First Nations and culturally and linguistically diverse (CALD) patients also benefited from the resource before or during the pandemic. STUDY DESIGN: This study was a scoping review. METHODS: A scoping review of MEDLINE, CINAHL and PsycINFO databases from 2000 to 2021 was performed. Paired authors independently screened titles, abstracts and full texts. A narrative synthesis was undertaken after data extraction using a standard template by a team including First Nations and CALD researchers. RESULTS: Seventeen studies (N = 4,960 participants) mostly qualitative, covering First Nations and CALD patient recipients of telehealth in the United States, Canada, Australia, and the Pacific Islands, met the inclusion criteria. Telehealth was perceived feasible, satisfactory, and acceptable for the delivery of health screening, education, and care in mental health, diabetes, cancer, and other chronic conditions for remote and linguistically isolated populations. The advantages of convenience, lower cost, and less travel promoted uptake and adherence to the service, but evidence was lacking on the wider availability of technology and engagement of target communities in informing priorities to address inequalities. CONCLUSIONS: Further studies with larger samples and higher level evidence methods involving First Nations and CALD people as co-designers will assist in filling the gap of safety and cultural competency.

COVID-19 , Telemedicine , Cultural Diversity , Feasibility Studies , Humans , Pandemics , Personal Satisfaction
BMC Public Health ; 21(1): 2081, 2021 11 13.
Article in English | MEDLINE | ID: covidwho-1515442


BACKGROUND: This study explored the experiences of people from culturally and linguistically diverse (CALD) backgrounds in Greater Western Sydney, Australia, in selected livelihood items during COVID-19 and the perceived impacts of the pandemic on their lives. METHODS: A cross-sectional survey was used to collect data between 25 August and 30 September 2020 among CALD communities in Greater Western Sydney. Information was collected on respondents' experiences in selected livelihood items, including housing, finances, safety, accessing social services and activities, finding work, food, clothing, and relationships during COVID-19 and the pandemic's perceived impact on their lives. Descriptive and non-parametric statistics were used to analyze the data. RESULTS: One hundred and ninety-eight participants were included in the study, 45.5% male and 54.5% female. Many respondents reported their experience in the selected livelihood items as "worse" during COVID-19 at the time of the study. The feeling of safety was most disrupted, with 56% of respondents rating their experience as "worse". This experience was followed by accessing social support group activities, with 50% of respondents stating their experience of using this service had worsened. The experience of accessing social services and financial situation was rated as "worse" by 41% of respondents. Experience in finding work, housing, and attending schools were all rated as "worse". The median perceived impact of COVID-19 among respondents who rated their experience in the selected livelihood items as "worse" were statistically higher than those who rated their experience as the "same". Respondents' characteristics also predicted the perceived impact of COVID-19. Unemployed respondents were 3.53 (95% CI: 1.16-10.73, p = 0.026) times more likely to perceive the impact of COVID-19 on their lives as "high" compared to employed respondents. CONCLUSIONS: The finding demonstrates that the "high" number of respondents had the same situation as before COVID-19 and highlights the level of resilience exhibited by CALD communities in the Australian context. It also suggests that services in Australia were good during the pandemic. However, enhanced policy and initiatives designed to meet the CALD population's needs are required, particularly in the areas most reported to have been disrupted by changes associated with COVID-19.

COVID-19 , Australia/epidemiology , Cross-Sectional Studies , Cultural Diversity , Female , Humans , Male , SARS-CoV-2