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1.
International Journal of Disaster Risk Reduction ; : 103026, 2022.
Article in English | ScienceDirect | ID: covidwho-1819505

ABSTRACT

Emergency or crisis management, both in civilian or military context, is regarded as a complex socio-technical system, whose dynamic nature and complexity require a holistic approach. Over time, scholars developed diverse strategies and methods to capture such complexity and effectively design emergency plans for more or less severe disasters scenarios. Nonetheless, planning is not always an omni-comprehensive task, pushing organizations to stretch their adaptive capacities in dynamic and challenging settings. This manuscript explores such adaptive capacity as put in place by a leading Norwegian organization in providing emergency management solutions, facing unexpected challenges (at the time of the event): handling of Covid-19 infection episodes on offshore oil platforms. The study, conducted through the Functional Resonance Analysis Method (FRAM) highlights the relevance of organizational learning which allows to handle emergencies by adapting plans to the specific context and by renewing new emergency management procedures derived from lessons learned. The study focuses on three different Covid-19 infection management cases to understand the nuances of actions and emerging adaptations that led to the development of a revised of an emergency plan, seen again through the lens of FRAM. While the methodological approach refers to Covid-19 infection management, we believe it can be extended into larger crisis management, providing a use case for the applicability of FRAM into emergency management scenarios.

2.
Journal of Travel & Tourism Marketing ; 39(2):137-151, 2022.
Article in English | Web of Science | ID: covidwho-1815821

ABSTRACT

Although the government contributes to the tourism recovery, the influence of the government on the micro-perceptions of tourism managers remains limited. The results of 415 samples demonstrate that government crisis management restores managers' confidence through different mediation of the sense of gain. Information and communication management improve only their sense of spiritual gain, while human resource development enhance merely their sense of material gain. Moreover, environmental uncertainty shows no moderation on restoring the managers' confidence. This study develops a theoretical framework for tourism crisis management and provides policy implications for the development of small tourism enterprises in times of crisis.

3.
Financial and Credit Activity-Problems of Theory and Practice ; 1(42):493-501, 2022.
Article in English | Web of Science | ID: covidwho-1812769

ABSTRACT

The aim of the article is creation of a conceptual framework and formulation of practical recommendations for development of the methodological foundations of anti-crisis management in the sphere of international tourism and hospitality services. The key problem investigated in the research is assessment of the scale of crises in the international hotel and tourism business sphere, as well as outlining the conceptual model of the anti-crisis management mechanism with regard to the COVID-19 pandemic. The core scientific results have been obtained using the general scientific methods of research, the retrospective, statistical, financial, and factor analyses, the correlation between the studied phenomena and the existing practice, as well as the target-oriented method. The conceptual approaches to identification of the functional elements of anti-crisis management in international tourism and the hospitality services sphere have been determined. The scale and features of the impact of the COVID-19 crisis factors, which have caused lingering destabilizing processes in the international hotel and tourism business, as opposed to the consequences of the 2003 atypical pneumonia (SARS) epidemic and the 2009 global financial crisis, which had been of a short-term nature, have been analyzed. Special attention is paid to analysis of the international tourism environment in the European region, the consequences of quarantine restrictions implementation in the hotel and restaurant business sector are assessed. The internal structure of the mechanism of institutional support for hotel and tourism business, which includes fiscal and monetary policies, tools for human resources management, market intellectualization, public and private partnership, as well as a restart of tourism and hospitality, has been analyzed. The results of the research have permitted determination of the instruments for responding to the crises caused by the COVID-19 pandemic, formulation of conceptual approaches to identification of the crises sources and the process of anti-crisis management in hotel and tourism business. The practical significance of the obtained results shows the prospects of using the core scientific statements of the article in the practice of anti-crisis management of hotel and tourism business.

4.
African Journal of Development Studies ; 2021(si2):209-209–230, 2021.
Article in English | ProQuest Central | ID: covidwho-1812096

ABSTRACT

The covid-19 virus has raised the stake of leadership globally. Being a driving point in both global and national leadership, leaders were mandated into making economic hampering decisions swiftly with incomplete and emerging information. These consequential decisions bring to fore, unarguably for many, challenges never really encountered before. There arose a global need to make crucial policies, manage emotions, collaborate across borders and contribute local and global solutions almost simultaneously. Thus, using eclectic works of literature, the study analyzed and compared the modus operandi of Nigeria and South Africa’s leaders in handling the pandemic. The study emphasized that despite leadership challenges faced by both countries, they have been able to manage the pandemic well especially in the scheme of international politics. It recommends that governments need to ensure that they take up collaborative decision making and build up institutional capacity. Also, both countries have to ensure good leadership.

5.
Sustainability ; 14(8):4688, 2022.
Article in English | ProQuest Central | ID: covidwho-1810153

ABSTRACT

To compensate for loss of business during the COVID-19 crisis, wineries in the tourism industry had to apply new strategies. In order to collect and compare these newly developed sustainable strategies, a cross-cultural study has been conducted in 2021. This study is based on a qualitative survey using purposeful sampling with key decision-makers of 70 wineries from the U.S., Australia, Germany, Hungary, and Romania covering wine growing countries both from the Old and New World. The aim was to identify new and sustainable initiatives and resilience strategies implemented to deal with the disruption caused by the COVID-19 pandemic, noting any cultural differences in each country’s response and to analyse the perspectives of wine tourism in the future. The findings highlight the wineries’ impressive focus on creativity and flexibility while also bringing attention to cultural differences. The insights form a preliminary suggestion for best practice strategies that businesses within wine tourism may consider helpful in their future business planning.

6.
Frontiers in Sustainable Food Systems ; 6, 2022.
Article in English | Scopus | ID: covidwho-1809641

ABSTRACT

In the original article, we neglected to include the funder the Polish Ministry of Science and Higher Education Programme “PMW,” GrantNo. 5170/INTERREG BSR/2020/2 to Rita Góralska-Walczak and Renata Kazimierczak. Copyright © 2022 Ala-Karvia, Góralska-Walczak, Piirsalu, Filippova, Kazimierczak,Post, Monakhov and Mikkola.

7.
Journal of Services Marketing ; 2022.
Article in English | Scopus | ID: covidwho-1806853

ABSTRACT

Purpose: Digital transformation (DT) has had a profound impact on how services are delivered, but its effects on service frontline employees in crisis have yet to be examined. Using conservation of resources theory, the purpose of this study is to empirically test the overall effects of DT within service organisations on service employees’ beliefs with respect to crisis preparedness, life satisfaction and customer orientation. It also examines the moderating effects of crisis-related anxiety and job experience on these relationships. Design/methodology/approach: This study’s hypotheses were tested quantitatively with an online survey of N = 592 frontline service employees working in hospitality and retail services organisation during the crisis of the COVID-19 pandemic. Structural equation modelling was used to analyse the data. A post-hoc study of customer-facing supervisors (N = 268) was conducted to validate the study findings and establish generalisability. Findings: DT predicts service employees’ beliefs regarding crisis preparedness. In turn, crisis preparedness increases life satisfaction and customer orientation. Moreover, crisis-related anxiety negatively moderates the relationship between DT and crisis preparedness. Post hoc analyses validate the results derived from service employees’ data. Surprisingly, there is no significant relationship between crisis preparedness and life satisfaction for supervisors/managers with low job experience. Originality/value: This study makes an empirical contribution to the service management literature by examining the impact of DT on service employees’ beliefs with respect to crisis preparedness that subsequently influences their life satisfaction and ability to remain customer oriented during a crisis. It highlights an important intersection between technology and service work in terms of a transformative impact of DT on service employee outcomes during crises. © 2022, Emerald Publishing Limited.

8.
Cities ; 125:11, 2022.
Article in English | Web of Science | ID: covidwho-1803749

ABSTRACT

COVID-19 has given rise to a surge in the number of policy instruments used to deal with the pandemic at different levels of governments globally. While much attention has been placed on travel bans, lockdown, social distancing, and economic stimulus packages, government dissemination of epidemic information as a policy instrument has received less attention. Based on 14,637 news items collected from the portals of 79 municipal governments in China, this study aims to 1) conduct a content analysis of news items and construct three key attributes of governments' practices of epidemic information dissemination, namely, comprehensiveness, responsiveness, and the protection of privacy, and 2) study the patterns and determinants of the dissemination of epidemic information. Our results show that these cities vary substantially in how they disseminate statistical data and information on individual cases of COVID-19 infections within their localities, which are shaped by government performance in open data, severity of the pandemic, cities' administrative level, population, and health sector capacities. The findings generate theoretical and policy implications for government dissemination of epidemic information.

9.
SSRN; 2022.
Preprint in English | SSRN | ID: ppcovidwho-333375

ABSTRACT

It is important that strategic management ensure programs flexibility and continuous assessment to deal with the changes in strategies when dealing with other crises (Taymouri, Eslami, Fadaei, Delfan, & Ghasemi, 2014). Empirical findings are still lacking, specifically in the strategic flexibility-crisis management relationship (Yawson, 2020). The primary aim of this study is to examine crisis management among the commercial banks, during the COVID-19 pandemic and to conduct an empirical examination of the relationship between strategic flexibility and crisis management. The study data was gathered using a questionnaire survey, which was distributed to 242 Jordanian commercial bank branches managers. Out of the total (242) distributed questionnaire copies, 163 were returned and considered valid for analysis. Accordingly, data were analyzed using IBM SPSS Version 22 and the findings indicated that strategic flexibility significantly affected crisis management dimensions, namely prior to the crisis stage/crisis plans and during the crisis stage/crisis response. The statistical results supported statistically significant differences between each pair in light of experience level and education level of managers, in a manner that differences favored the highest experience category of over 10 years and the highest category of education of Ph.D. On the basis of the results, it is recommended that Jordanian commercial banks focus on strategic flexibility when planning their strategies in order to mitigate influences on crisis management.

10.
Public Relations Review ; 48(3):102201, 2022.
Article in English | ScienceDirect | ID: covidwho-1799750

ABSTRACT

Little theory-grounded research addresses how to use social media strategically in government public relations through machine learning. To fill this gap, we propose a way to optimize social media analytics to manage issues and crises by using the framework of attribution theory to analyze 360,861 tweets. In particular, we examined the attribution of crisis responsibility related to the spread of COVID-19 and its relations to the negative emotions of U.S. citizens on Twitter for six months (from January 20 to June 30, 2020). The results of this study showed that social media analytics is a valid tool to monitor how the spread of COVID-19 evolved from an issue to a crisis for the Trump administration. In addition, the federal government’s lack of response and inability to handle the outbreak led to citizens’ engagement and amplification of negative tweets that blamed the Trump White House. Theoretical and practical implications of the results are discussed.

11.
Management Decision ; 60(13):66-91, 2022.
Article in English | Web of Science | ID: covidwho-1799381

ABSTRACT

Purpose Healthcare organizations worldwide were badly hit by the "surprise" of the pandemic. Hospitals in particular are trying hard to manage problems it caused, searching for solutions to protect the health of citizens and reorienting operations. The implementation of resilience solutions in the coping phase and the ability to react promptly and redefine activities is essential. Integrating crisis management and resiliency literature, this paper discusses how health organizations were able to cope with adversity during the crisis. Design/methodology/approach The research is conducted through a case study of a large Italian hospital, the Gemelli Polyclinic Foundation, which was one of the leading hospitals in the Italian response to the pandemic. Findings The case reports actions taken in order to continue functioning and to maintain core activities despite severe adversity. The overall response of the Gemelli was the result of the three types of response: behavioral (effective leadership), cognitive (rapid resource reallocation) and the contextual reinforcement (multiagency network response). The authors highlight how an integrative framework of crisis management and resiliency could be applied to healthcare organizations in the coping phase of the pandemic. The experience of the Gemelli can thus be useful for other hospitals and organizations facing external crises and for overall improvement of crisis management and resilience. Responding to crisis brings the opportunity to make innovations introduced during emergencies structural, and embed them moving forward. Research limitations/implications The paper focuses only on the coping phase of the response to the pandemic, whereas building long-term resilience requires understanding how organizations accumulate knowledge from crises and adapt to the "new normal." Originality/value The paper responds to the call for empirical studies to advance knowledge of an integrative framework of crisis management and resiliency theories with reference to complex organizations such as healthcare.

12.
Integr Environ Assess Manag ; 2022.
Article in English | PubMed | ID: covidwho-1797884

ABSTRACT

Multiple events over the last decade, including the on-going COVID-19 pandemic, demonstrate a global lack of preparedness for low probability but high consequence events. Following evaluation of the Fukushima Daiichi nuclear disaster, these authors called for a change from a risk-orientated approach to a resilience-focused framework for managing such disruptions. Over the past 5 years, the field of resilience analytics has conceptualized further resilience frameworks within the context of infrastructure development;however, the practice of resilience planning is still lagging behind the theories developed in the literature. In this article, we consider the lessons learned from the Fukushima nuclear accident through the lens of newly developed resilience analytics and the ongoing COVID-19 related challenges. This article is protected by copyright. All rights reserved. © 2022 SETAC.

13.
Studies in Systems, Decision and Control ; 420:203-216, 2022.
Article in English | Scopus | ID: covidwho-1797722

ABSTRACT

The scope of this publishing item is to reflect the current impact of COVID-19 to health situation and the economies of the European Union (EU). The responsibility of around 196 countries to protect the national public health will be shown at the directives issued by the World Health Organization (WHO). After that it will be described an approach for an improved crisis management for the current pandemic with the usage of Knowledge Management/Artificial Intelligence, but for other kind of upcoming hazards too. This article also aims to combine the crisis management solution with a positive effect for the ailing economy. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

14.
Bundesgesundheitsblatt Gesundheitsforschung Gesundheitsschutz ; 2022 Apr 13.
Article in German | MEDLINE | ID: covidwho-1797662

ABSTRACT

In addition to the national pandemic plan to cope with the COVID-19 pandemic, it is stipulated that the Federal Centre for Health Education (BZgA) provides information on coronavirus SARS-CoV­2 for the general population via a subpage of www.infektionsschutz.de . In particular, the informational material should contain answers to frequently asked questions (FAQ) as well as behavioural recommendations for prevention.This article describes how information content is created ad hoc in the form of FAQ and why these FAQ are significant for crisis communication. The evolution of the FAQ from a simple information instrument to an inter-institutional rapid reaction tool in the context of risk communication on COVID-19 becomes clear. Close cooperation between the authorities is required to ensure that information is provided in a congruent and up-to-date manner. The work and coordination processes as well as various update procedures are presented. Theoretical implications for crisis communication and crisis management can be derived from the work processes described and assessed.These processes can be taken up by other institutions as examples of good practice and, if necessary, further developed and/or transferred to other contexts.

15.
International Journal of Tourism Cities ; : 15, 2022.
Article in English | Web of Science | ID: covidwho-1794916

ABSTRACT

Purpose The tourism sector of the state of Kerala in India is highly vulnerable and has been extensively impacted by the global pandemic disaster. This paper aims to analyze the impact of COVID-19 (Corona virus pandemic) on houseboat operators and homestay managers. Design/methodology/approach This paper indicates a multi-stakeholder assessment method to examine various pandemic disaster facets through a structured discussion with different destination stakeholders. This study examines qualitative data collected through semi-structured interviews from homestay owners, houseboat operators and government designators in Kerala. This study proposes a conceptual community resilience competency framework that could facilitate speedy crisis management responses. In this study, the sample comprises of nine respondents who play a pivotal role in the travel business, comprising the public sector, private sector, NGO's and community leaders. Findings The qualitative findings identify India's and the state of Kerala's roles in handling crisis management scenarios over internal strategies and strategy formulation. The results indicate that the supplementary industry practitioners explore tactical and strategic management initiatives to sustain their businesses. The dynamics of stakeholder engagement adopted by the state is given prominence. Originality/value This study suggests mechanisms to re-establish the brand image and the possible strategies and suggestions that could help in the survival of the Kerala tourism industry in the post-disaster period. The "new normal" has been substantiated in the study by incorporating strategies and precautionary methods adopted by the homestay and houseboat operators so as to address the guests' safety concerns.

16.
J. Hosp. Tour. Insights ; : 25, 2022.
Article in English | Web of Science | ID: covidwho-1794895

ABSTRACT

Purpose - In this paper, the authors set out to explore how small- and medium-sized tourism enterprises (SMTEs) in a developing country (Turkey) are coping with economic and financial consequences of coronavirus disease 2019 (COVID-19) pandemic. It is also crucial to understand what kind of policymaking solutions will help them to successfully overcome it. Design/methodology/approach -To gather data, the authors interviewed SMTEs in the Bodrum area - one of the most elite and exciting destinations for foreign travelers in Turkey. Semi-structured interview method was used, and questions for data collection focused on three key areas: (1) impact of COVID-19 on SMTEs, especially in terms of cash flow and other problems, (2) government incentives and (3) business strategies to cope with the crisis. Findings - (1) Even a year and a half into the pandemic, despite government relief efforts, vaccination programs, the easing of lockdown and travel restrictions, survival is still the main concern for SMTEs. (2) Although they do not have enough resources, these entrepreneurs have energy and motivation, are optimistic about the future and are investigating new opportunities by capitalizing on their "strategic flexibility", an intrinsic strength of SMEs. (3) Recovery is going to take a long time, and government support, however crucial in the interim, cannot replace the pre-crisis conditions that are anxiously awaited by these businesses. Research limitations/implications - One of the main limitations of this study is that the gathered research data are localized to one destination in Turkey, the Bodrum area. In that respect, it is difficult to hypothesize the degree to which the resulting data can be generalized to other areas of Turkey and the rest of the world. Future work is required to provide greater insight into how to be prepared effectively for this type of crisis. Therefore, further research should be undertaken to investigate tourism and hospitality industry in the whole country and to compare findings to those of other cities and regions. An especially important issue for future research that would yield insight and practical implications worldwide is comparison of findings across countries. Practical implications - The impact of COVID-19 is challenging all SMTEs' conventional business models. Each business needs to evaluate its own internal and external conditions, secure required financial resources necessary for survival and sustainable business strategies for post-COVID-19 era. Besides short-term survival thinking, they also look for long-term business strategies both saving, investing, innovation and diversification. They are also on the look-out to seize any new opportunities presenting themselves as well as for any additional governmental support. Originality/value - This paper offers a systematic approach toward understanding the realities of SMTEs in the midst of crisis by focusing on their short-term survival and long-term sustainability responses against COVID-19. It also brings practical experiences of industry participants and opinions of industry experts to academicians, practitioners and policymakers, shedding light on challenges faced by SMTEs.

17.
J. Asian Financ. Econ. Bus. ; 9(3):113-121, 2022.
Article in English | Web of Science | ID: covidwho-1791695

ABSTRACT

The study aimed to assess the availability of intellectual capital in Kuwaiti private universities in terms of its three dimensions (human capital, structural capital, and relational capital), as well as its role in crisis management (crisis preparedness, crisis mitigation, confrontation, and response to the crisis, and learning from the crisis) during the COVID-19 pandemic. Members of the boards of trustees, university presidents, their deputies, and deans of the colleges were chosen as respondents to this study from a sample of (8) private universities in Kuwait, with the sampling unit consisting of leaders in these universities. The study revealed that all dimensions of intellectual capital play a statistically significant impact in executing crisis management during the COVID-19 pandemic at Kuwaiti private universities after conducting the data analysis process. The study concluded that universities should pay attention to intellectual capital in all its dimensions (human capital, structural capital, and relational capital) because of its role in improving their ability to implement crisis management strategies and strive to improve their capabilities to face crises by implementing crisis management strategies.

18.
Libraries, Digital Information, and COVID: Practical Applications and Approaches to Challenge and Change ; : 249-264, 2021.
Article in English | Scopus | ID: covidwho-1787947

ABSTRACT

The ongoing COVID-19 pandemic is a great disruptor which has challenged established practice and experience of risk and change management, while presenting significant opportunities to accelerate proposed change and develop new innovations for the future of learning and knowledge dissemination. To this point, the development and uptake of online higher education (HE) has been slow and not particularly progressive, held back in part by a resistance from traditional HE institutions to disrupt their current business model, which is heavily reliant on the long-term residential attendance of students at costly physical premises. However, the imperative of moving quickly to online and blended learning as a result of the pandemic is now challenging deeply held sector beliefs and approaches to the delivery of higher education. With the continued expansion of student numbers and the escalation of costs to both the student and the taxpayer, the previous static model of HE no longer makes sense, especially in a world where young people do everything else online-play, consume, form relationships, shop, socialize and, yes, learn, albeit mostly in an unstructured way. The opportunity is now there to understand the potential of the current practical shift to online and blended learning, to turn it into a lasting cultural shift by “normalizing” this delivery method, and to develop new, flexible and better value forms of high-quality HE provision, whether face to face, blended, or pure online. © 2021 David Baker and Lucy Ellis Published by Elsevier Ltd.

19.
Journal of Services Marketing ; : 15, 2022.
Article in English | Web of Science | ID: covidwho-1779050

ABSTRACT

Purpose The pandemic has accelerated the use of virtual learning spaces and led to rethinking post-pandemic course delivery. However, it remains unclear whether students' online engagement in e-servicescapes can influence attachment to a place, i.e. a physical servicescape. This study conducted an exploratory study to inform place attachment and actor engagement literature in an online service context. Design/methodology/approach Quantitative survey design was used and 98 usable responses were collected from undergraduate and postgraduate students at a major New Zealand university during the COVID-19 pandemic in 2020. The questionnaire consisted of 23 items relating to three dimensions of online student engagement and 19 items referring to six dimensions of campus attachment. Findings Results of the exploratory study indicate that classmate community in online lectures, referring to student-student interactions, can positively influence five of the dimensions of campus attachment, including place identity, place dependence, affective attachment, social bonding and place memory, even though students are physically not on campus. However, it cannot influence place expectation. Moreover, instructor community (student-instructor interaction) and learning engagement (student-content interaction) in online lectures have insignificant impact on campus attachment. Research limitations/implications This study emphasises the social dimension when interacting in e-servicescapes. Person-based interactions are more influential than content-based interactions for student engagement. Educational service providers should integrate the e-servicescape and the physical servicescape by encouraging more student-student interactions to contribute to service ecosystem well-being at the micro, meso and macro levels. Originality/value This study indicates that customer-to-customer interaction serves to integrate customer engagement across the digital and physical realms for process-based services like education.

20.
Continuity & Resilience Review ; 4(1):68-93, 2022.
Article in English | ProQuest Central | ID: covidwho-1779031

ABSTRACT

Purpose>This paper describes the impact of COVID-19 on manufacturing firms in the DACH region of Europe (DACH is an acronym used to describe Germany, Austria and Switzerland). The purpose of the study was threefold: first to describe crisis resilience empirically through the actions taken by the firms using the elements of resilience;the paper then goes on to compare the DACH region with Northern Italy;finally, based on the findings, an existing crisis management model is expanded.Design/methodology/approach>A mixed method of quantitative research based on survey data and qualitative interviews was applied for data collection. The findings are based on 57 survey results and 13 interviews from December 2020 to March 2021. The findings are presented based on the resilience elements and are discussed based on processes, technologies and people. The findings are compared with those from an Italian study made 6–9 months before this study. The comparison provides the basis for the adaptations to the crisis management model.Findings>The findings describe the actions taken by firms in the DACH region to overcome the challenges posed by COVID-19. The findings were, in most cases, very similar to those from the Italian study. The most resilient firms had well-defined processes in place, adaptable employees who were well-led, and had (digital) technologies that could be quickly implemented.Originality/value>The timing for the crisis was later in the DACH region and firms were able to learn from Italy. The crisis management model based on the Italian study was refined;the resulting model will support managers to face future crises. This model needs testing and extending to link to past and future events.

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