When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis

Implicit psychological contract (PC) represents the dynamic employee-employer relationship, and unlike explicit human resource (HR) practices, PC is an underexplored topic in the crisis management literature. By capturing the dual perspective of hotel employers and employees through interviews, this study investigates the content of PCs and breaches of PCs during the COVID-19 pandemic crisis. The study identifies salient dimensions of employer obligations such as safety assurance and of employee obligations such as personal protection. While employees emphasized the transactional contracts to protect their individual interests, the employers tried to balance the transactional and relational contracts. The study proposes a dynamic PC breach model that indicates contract breaches lead to varied responses through a complex interpretation process. In general, the study suggests that ensuring mutual consideration is the best way for hotel employees and employers to pull through a crisis. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Contextual agility informing market shaping

Making sense of a markets is a necessary precursor to any strategizing such as shaping. Still, the nature of this sense-making is oftentimes kept in the dark. It is somehow subordinate to what follows. The lack of such explicit market portrayals entails the risk of myopia to the detriment of seeing shaping possibilities. It also means that ensuing strategic efforts risk to go in vain as they possibly mirror an oversimplified reality. Making agile sense of the surrounding market context turns these two potential shortcomings into opportunities. Such contextual agility is an aptitude of some firms. It is a knowledge ability which prepares for agency in a prompt and responsive way as some representational practices translate into shaping practices. This conceptual research introduces contextual agility which hosts representational, entrepreneurial, and agile elements. This ability of individual firms promises to inform market shaping as its points of departure are clarified. It is here illustrated via contested product qualification, consumer Covid-19 vaccine skepticism. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Virtual team performance: E-leadership roles in the era of COVID-19

Purpose: The coronavirus disease 2019 (COVID-19) situation has led to the emergence of virtual teams in all organizations, and the role of leadership has become more pertinent. The current research focuses on understanding the factors for better team performance in virtual teams. Based on the contingency perspective, the behavioral complexity in leadership (BCL) theory is the most appropriate as BCL requires the leader to demonstrate multiple contrasting leadership behaviors according to the situation. Both internal as well external roles were explored, which could facilitate better communication quality and role clarity to increase interpersonal trust and leadership effectiveness in the current crisis. Design/methodology/approach: Data were collected from employees who have worked in virtual teams during the crisis and who have experience of working in a virtual team environment. A total of 200 questionnaires were distributed, and 175 were received. A path model was built applying partial least squares structural equation modeling (PLS-SEM). Findings: Communication quality has come as a partial mediator for the relationship between internal and external leadership roles and trust. Role clarity fully mediated the relationship between external leadership roles and conflict. Internal and external leadership roles showed a significant effect on leadership effectiveness, which were further related to team performance in virtual teams. Additionally, synchronous technology was used more by virtual teams. Research limitations/implications: The study did not examine cultural differences or cultural adaptation in virtual teams. Instead of the BCL theory, future research may apply attribute-based or relational-based theory to examine leadership roles in virtual team performance. Originality/value: Using the BCL theory, the current study contributes to an understanding of virtual team performance and the internal as well as external role of leaders. This is relevant in an environment of extreme ambiguity such as COVID-19. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Culture meets commitment: how organizational culture influences affective commitment

PurposeOrganizational culture has been identified as an important factor in increased employee commitment. Particularly during a shortage of skilled workers, commitment is a meaningful indicator of higher loyalty and retention. However, limited research has studied the relationship between organizational culture and commitment from a global perspective. Most research focuses on specific aspects of culture and examines the aspects' effects on commitment separately. The author's objective is to identify influential organizational culture's dimensions and assess dimensions' relationship to commitment holistically.Design/methodology/approachFor this purpose, the author analyzed a data set with 241,648 participants from 9 industries in Germany. The survey captures individual attitudes toward certain aspects of organizational culture and assesses workers' commitment to their organizations.FindingsThe results of a linear regression show that all cultural dimensions considered, namely transformational leadership behavior, team cohesion, compensation, fairness and caring attitude, if well-developed, positively and significantly influence organizational commitment. Interestingly, team cohesion has the greatest effect on commitment, followed by transformational leadership behavior, compensation, caring attitude and fairness.Originality/valueThis paper aims to examine the relationship between organizational culture and commitment holistically, thereby revealing which aspects of corporate culture are particularly important for increasing workers' commitment.

The impact of fear of external threats on unethical pro-organizational behavior

Within the context of the current global economic crisis, employees generally have a high level of fear that may lead them to use unethical pro-organizational behavior (UPB) to increase their sense of control. We used self-control theory to explore the mechanisms and boundary conditions of employees' fear of external threats and how this affects their levels of UPB. We conducted a twowave survey of 544 finance personnel in China. The results indicated that fear of external threats was positively correlated with UPB and that sense of control mediated this relationship. Perceived ethical climate reinforced the negative relationship between sense of control and UPB, which, in turn, weakened the positive effect of participants' sense of control, whereas fear of external threats increased the incidence of UPB. Implications are discussed.

Decent work: Between hybrid professionalism and adhocratic organisations

The concept of decent work highlights important aspects related to the tangible and intangible aspects that render work sustainable and adequate in different organisational contexts. This paper, starting with an introduction about the etymology of the term decent, outlines its distinctive aspects connected to canonical themes of work and organisational psychology, from well-being and safety to tangible and intangible, personal and collective, and managerial and organisational conditions. The value of the paradigm of meaning for decent work is underlined. Furthermore, in the current complex scenario and with the Covid-19 pandemic, we raise awareness of the fact that in order to manage the unexpected, adhocratic organisations (which are flexible, adaptive and agile) are needed, and these in turn require hybrid professionalism, generated by well-developed organisational learning processes. The dialogue between the Psychology of Working Theory and other, consolidated conceptual frameworks (practice-based studies, social constructivist perspectives etc.) is opened in order to spark generative and productive debates on additional issues, points of focus and research questions, and create tangible, authentic decent work experiences. (PsycInfo Database Record (c) 2023 APA, all rights reserved) (Italian) Il tema del decent work sottolinea importanti aspetti relativi alle condizioni materiali e immateriali che rendono sostenibile e adeguato il lavoro nei differenti contesti organizzativi. Il presente contributo partendo dall'etimologia del termine decent, ne delinea aspetti distintivi connessi con temi canonici della Psicologia del lavoro e delle organizzazioni, dal benessere, alla sicurezza, alle condizioni materiali e immateriali, personali e collettive, manageriali e organizzative. Viene ribadito il valore del paradigma del significato per il decent work. Inoltre nella complessita dello scenario attuale e della pandemia Covid-19 si evidenzia la consapevolezza che per governare l'inatteso servono organizzazioni adhocratiche (flessibili, adattive, agili) che richiedono a loro volta professionalita Ibride, generate da processi di apprendimento organizzativo opportunamente sviluppati. Viene aperto il dialogo tra la Psychology of Working Theory e altri e consolidati framework concettuali (practice based studies, prospettive socio-costruzioniste, ...) per alimentare dibattiti generativi e produttivi di ulteriori interessi, centrature e domande di ricerca e costruire in concreto autentiche esperienze di decent work. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Using social distancing technology in hotels: A social exchange perspective

Purpose: As social distancing procedures can be facilitated by various hotel technologies, the purpose of this paper is to investigate the extent to which consumers develop perceptions of value regarding the use of certain hotel technologies for social distancing in hotels. Design/methodology/approach: Drawing from the social exchange theory, this study conceptualized the benefits of using technologies for social distancing, health risks, social rewards and privacy concerns as antecedents of value of using technologies for social distancing in hotels. The structural model was validated by using data from more than 1,000 nationwide US consumers. Findings: Benefits and consumers' privacy concerns of using technologies for social distancing in hotels were the strongest predictors of value. Social rewards also had a significant but relatively lower effect on value. Health risks was found to have no influence on value. Originality/value: The study is the first to examine the role of technologies in mitigating the effects of coronavirus. Thus, it extends the information technology and hospitality literature by examining the role of these technologies in safeguarding individual and public health. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Determinants of nurses' fear of COVID-19 in Japan

The purpose of this study was to address the issue of the fear of COVID-19 among nurses and to determine the extent to which three factors affected their fear of COVID-19: (a) personal factors, (b) working conditions, and (c) coping behaviors. We conducted a web-based survey of 152 nurses working in the Tohoku region. A hierarchical multiple regression analysis showed that living with elderly people, working in the small hospital, and working long hours at night affected their fear of COVID-19. The results also revealed that "escape from anxiety" as a coping behavior led to a fear of COVID-19. These results suggested that the fear of becoming a source of infection may increase a nurse's fear of COVID-19 and that the accumulation of physical fatigue may also lead to a fear of COVID-19. In addition, the results suggested that avoidant coping behaviors were related with infection fears, and that organizational support may be able to reduce nurses' fear of COVID-19. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Inclusive organizational behaviour – the dynamic rules of building new workplaces

Purpose: This study aims to reflect on the future of work dimensions through the new concept of inclusive organizational behaviour (IOB) and its practices. Design/methodology/approach: This work is a reflective concept development paper that focuses on new dimensions of organizational behaviour (OB) exploring IOB practices in the new workplace which can broaden the concept of OB that fits into the future of work. Findings: The IOB practices will adapt and help in adapting to the new work dynamics that can create more humane and stimulating workplaces, thereby benefiting society at large. Individual positive psychological traits, team dynamics and a fusion of digital corporate culture with a human-centric approach and sustainability are highlighted in the redefined IOB, expanding the concept of OB from the three levels of analysis (individual, group and the entire organization's behaviour) in the new normal post-COVID situation. Research limitations/implications: Limited research studies are being conducted to investigate the future of work dynamics in the new standard post-COVID environment, which is dominated by digitization. The lack of literature and the changing situations that impact OB are the limitations. Practical implications: Corporate houses, policymakers and leaders who understand the workplace dynamics in the post-COVID scenario can effectively leverage the insights from this work and may chalk out a road map for future work through IOB practices. Originality/value: This research extends knowledge pertaining to IOB practices and the changing dynamics that need to be followed in the future OB practices. © 2023, Emerald Publishing Limited.

Sensemaking in the time of COVID-19

The COVID-19 pandemic has created an environment that is dynamically uncertain - routines are upended, normal interactions are disrupted, and risk must be reassessed on an ongoing basis. The pandemic offers the unique opportunity to study sensemaking within a context that is enormously complex, novel, and rapidly changing. At the same time, this pandemic brings to the foreground assumptions and questions about sensemaking theory that have remained largely unexamined. In a field often focused on corporate managers and elite first responders, these organizational actors are neither powerful nor sexy (from a research standpoint). This points to the need to revisit the alignment between where critical sensemaking is currently taking place and where we tend to study it. Sensemaking research can be enhanced by exploring it in a much wider range of organizations. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Temporal strategies and firms' speedy responses to COVID-19

Countries around the world have suffered widespread disruption from the COVID-19 pandemic. Tens of millions have been infected and economies have suffered severe downturns. Firms in Asia quickly took up central roles in developing novel responses to the pandemic. The COVID-19 pandemic has created pressure for the refinement and implementation of temporal strategies to speed helpful therapies through testing and safely on to market. Facing this speed challenge, healthcare firms in Asia have responded with various alternative strategies to accelerate therapy development, testing, and distribution. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

The product life cycle revisited: An integrative review and research agenda

Purpose: This paper aims to respond to calls in academia for an update of the product lifecycle (PLC). Through a systematic literature review, the authors provide an updated agenda, which aims to advance the PLC concept in research, teaching and practice. Design/methodology/approach: The authors started by surveying 101 marketing academics globally to ascertain whether a PLC update was viewed necessary and beneficial in the marketing community and thereafter conducted citation analysis of marketing research papers and textbooks to ascertain PLC usage. The subsequent literature review methodology was split into two sections. First, 97 empirical articles were reviewed based on an evaluative framework. Second, research pertaining to the PLC determinants were assessed and discussed. Findings: From the results of this review and primary data from marketing academics, the authors find that the method of predicting the PLC based on past sales has been largely unsuccessful and perceived as somewhat outdated. However, a new stream of PLC literature is emerging, which takes a consumer-centric perspective to the PLC and has seen more success at modeling lifecycles in various industries. Research limitations/implications: First, the study outlines the most contemporary and successful methodological approaches to modeling the PLC. Namely, the use of artificial intelligence, big data, demand modeling and consumer psychological mechanisms. Second, it provides several future research avenues using modern market trends such as sustainability, globalization, digitization and Covid-19 to push the PLC into the 21st century. Originality/value: The PLC has shown to be resolutely popular in management application and education. However, without a continued effort in academic PLC research to update the knowledge around the concept, its use as a productive management tool will likely become outdated. This study provides a necessary and comprehensive literature update resulting in actionable future research and teaching agendas intended to advance the PLC concept into the modern market context. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Strategic management theory in a post-pandemic and non-ergodic world

This quote, written 30 years ago, describes the pandemic environment in which the world exists today. As Meyer et al. explained, such quantum discontinuous changes require entrepreneurial responses. In the ongoing Covid-19 pandemic, firms must devise strategies to deal with short-term discontinuities and significant uncertainty to survive. After the pandemic eases, longer-term strategic changes may be needed to navigate the competitive landscape arising in the 'New Normal' which has resulted from technological, socio-political, and institutional changes that resemble the causes of environmental jolts explained by Meyer et al. This New Normal is unlikely to be a static equilibrium, because the pandemic shock has triggered another unexpected dynamic. As Nobel Laureate Douglass North explained, we now exist in a non-ergodic world in which the new equilibrium after major disruptions continues to change thereafter, similar to dynamic equilibria in open systems. Thus, firms need new and more flexible strategies to achieve what North described as adaptive efficiency. While it is unclear which changes caused by the pandemic will persist, it seems evident that certain aspects of the business environment will change with the current crisis serving as a tipping point. Hence, this new environment (during the pandemic and thereafter) begs the question 'How does strategic management theory help us understand how firms can navigate the New Normal?'. We examine two main strategic management theories prominent in the field for the last three decades - resource-based theory and agency theory - in light of the opportunities and challenges likely to emerge in the non-ergodic New Normal environment, and comment on implications for strategic management more broadly. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

The rights of nature: An emerging transformation opportunity for evaluation

"Building back better" in the post-COVID-19 Anthropocene era requires novel ideas and ways of working to truly challenge "business as usual" and contribute to urgently needed systems transformations. This article invites post-normal evaluation professionals to engage with the concept of the Rights of Nature, a generative form of institutional innovation that recognizes ecosystems and natural communities as entities that have an independent right to exist and flourish that can be enforced under legal or social norms. Pathways are suggested to use evaluation as values-driven practice to reflect on and encourage human-nature relationships founded on mutual dependence, cooperation, and synergy. (PsycInfo Database Record (c) 2023 APA, all rights reserved) (French) Pour "reconstruire en mieux" a l'ere de l'Anthropocene post-COVID-19, il faut de nouvelles idees et methodes de travail qui nous permettent veritablement de remettre en question le "business as usual" et de contribuer aux transforma tions systemiques necessaires et urgentes. Cet article invite les professionnels de l'evaluation de l'ere << post-normale a s'engager dans le concept des droits de la nature, une forme generative d'innovation institutionnelle qui reconnait les ecosystemes et les communautes naturelles comme des entites ayant un droit in dependant a l'existence et a l'epanouissement qui peut etre applique en vertu de normes juridiques ou sociales. Des pistes sont suggerees pour utiliser l'evaluation comme une pratique axee sur les valeurs afin de reflechir aux relations entre l'humain et la nature, fondees sur la dependance mutuelle, la cooperation et la synergie, et de les encourager. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Co-creating innovation for sustainability

This contribution to the journal Gruppe. Interaktion. Organisation. (GIO) presents a case study for an approach to design sustainable innovation. No nation is on track to achieve the UN sustainable development goals for 2030. The traditional innovation ecosystem is insufficient. Rather than only solving problems, technological innovation is creating new challenges that society is struggling with. Innovation needs to be developed differently to focus on impact. Geneva Macro Labs initiated a new approach to foster sustainable innovation which was based on a combination of systems theory, collective intelligence, agile development and design thinking. The initiative, called Geneva impACTs, brought together a diverse group of experts, start-ups and investors to develop innovative projects, aiming to make inroads towards achieving the Sustainable Development Goals 2030. It started at a time when COVID-19 measures made it impossible for groups to meet in person and so the entire process was conducted virtually using a range of online tools. A critical reflection shows the methodological strengths of the Geneva impACTs approach and identifies suggestions for improvement to be considered for future iterations. As an overall result, this new methodology is highly conducive to impact innovation. (PsycInfo Database Record (c) 2023 APA, all rights reserved) (German) Dieser Beitrag der Zeitschrift Gruppe. Interaktion. Organisation. (GIO) stellt anhand einer Fallstudie einen Ansatz zum Design nachhaltiger Innovation vor. Die Ziele der Vereinten Nationen fur nachhaltige Entwicklung bis 2030 zu erreichen, scheint keiner Nation zu gelingen. Die bestehenden Innovationsmechanismen haben sich als unzureichend herausgestellt. Statt blos Probleme zu losen, schafft Innovation zusatzliche Herausforderungen, mit denen die Gesellschaft zu kampfen hat. Daher muss Innovation darauf fokussiert werden, die Nachhaltigkeitsziele zu fordern. Geneva Macro Labs initiierte und verfolgte einen neuen Ansatz zur Forderung nachhaltiger Innovation, der auf einer Kombination aus Systems Theory, kollektiver Intelligenz, agiler Entwicklung und Design Thinking basiert. Die Initiative Geneva impACTs brachte eine Vielzahl von Experten, Start-ups und Investoren zusammen, um innovative Projekte zu entwickeln, die einen Beitrag zum Erreichen der Ziele fur nachhaltige Entwicklung 2030 leisten sollen. Als die Initiative ins Leben gerufen wurde, machten COVID-19-Masnahmen es den Beteiligten unmoglich, sich personlich zu treffen und zwang sie dazu, komplett via Online-Tools zu interagieren. Eine kritische Reflexion zeigt die methodischen Starken dieses Ansatzes und identifiziert Verbesserungsvorschlage, die bei kunftiger Anwendung berucksichtigt werden sollten. Im Ergebnis konnen Innovationen, die Nachhaltigkeit zum Ziel haben, sehr von dieser neuen Methodik profitieren. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

COVID-19 and the future of CSR research

Research on corporate social responsibility (CSR) flourished pre-COVD-19 and could reasonably claim to be one of the most widely read and cited sub-fields of management. However, the pandemic has clearly challenged a number of existing CSR assumptions, concepts, and practices. We aim to identify four key areas where CSR research has been challenged by COVID-19 - stakeholders, societal risk, supply chain responsibility, and the political economy of CSR - and propose how future CSR research should be realigned to tackle them. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Updates in service standards in hotels: How COVID-19 changed operations

Purpose: The COVID-19 pandemic has tremendously affected the hospitality industry. With the experiences of severe acute respiratory syndrome in 2003 and commitments to ensure guests' health and safety, many hotels in Asia have actively engaged in updating and implementing new service standards and measures. This study aims to investigate hotels' service standard changes, processes of management decisions and preparations for the future. Design/methodology/approach: Using grounded theory methodology, this research interviews 24 hotel managers from mainland China and Hong Kong. It examines the differences among hotels with different operation types, classifications and locations, and analyzes the service standards in physical and social services cape. Findings: Building on the service marketing and crisis management literature, this research provides a synthesis that reflects how hotels have coped with the COVID-19 crisis. It depicts the service standard update process during the COVID-19. Research limitations/implications: In line with the literature in disaster management, hotels experienced the outbreak, response and recovery phases of the crisis management procedure. However, given the severity and scope of the COVID-19 pandemic, undertaking particular processes is necessary at every procedure such as following local guidelines and updating local standard operating procedures (LSOPs). This research also expands the literature on the process of adopting new technology in hotels during crisis management. Practical implications: The paper suggests that hotel managers should update and use well-thought-out standards on the bases of available scientific evidence. For example, hotels should use LSOPs according to the local situations. Hotels are also suggested to exert additional efforts and attention in service innovation, guest experience and enhancing hospitableness. Originality/value: To the best of the authors' knowledge, this paper is one of the first efforts to investigate the impact of COVID-19 on hotel operations. It offers empirical evidence from hotel operators who worked against the crisis during the pandemic and provides valuable theoretical contribution to the hospitality service literature as well as managerial implications for hotel operators globally. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Thinking outside the box, improvisation, and fast learning: Designing policy robustness to deal with what cannot be foreseen

Policies are continually subjected to turbulence and crises. Interest in policy robustness as a fundamental way to deal with what cannot be foreseen is increasing. Thus, there is a flourishing stream of literature suggesting that policies need to be designed to be agile and flexible. However, the associated characteristics remain undeveloped. This article fills this gap by drawing on lessons obtained from the unplanned behaviors that were adopted in the management of the COVID‐19 pandemic. Individual and organizational behaviors characterized by outside the box thinking, improvisation, and fast learning yielded solutions to unexpected problems. In this article, some of these emblematic unplanned behaviors are assessed, and the research builds on the literature on policy robustness, crisis management, and organizational theory to identify three enabling conditions to design more robust policies: coordinated autonomy, training for unplanned responses, and political institutional capacity.

The effects of social and organizational connectedness on employee well-being and remote working experiences during the COVID-19 pandemic

Maintaining social connectedness is crucial for health and well-being-especially during uncertain times such as the COVID-19 pandemic. The present study examined (1) the effects of general and organizational indicators of connectedness on employee well-being and (involuntary) remote work experiences during lockdown and (2) whether organizational connectedness attenuated the ill effects of isolation on employee well-being. Full- and part-time workers (N = 188) recruited during the UK's second national COVID-19 lockdown completed a questionnaire measuring time spent interacting and alone during lockdown, social connectedness, organizational identification, perceived organizational support, organizational communication, ill-being, organizational well-being (i.e., well-being at work), and remote working experiences. Hierarchical regression analyses revealed that those with greater social connectedness and organizational support reported less ill-being. In contrast, those spending more time alone and, unexpectedly, those strongly identifying with their organization, reported more ill-being. Additionally, those who felt greater organizational support had more positive remote working experiences, whereas stronger organizational identification negatively related to the latter. Only organizational support was significantly associated with (more positive) well-being at work. Furthermore, moderation analyses showed that time spent alone during the pandemic was associated with poorer organizational well-being but only among those with lower levels of organizational identification, and those whose organizational communication strategies were poorer. These findings demonstrate that indicators of organizational connectedness played a distinct role in explaining ill-being, workplace well-being, and remote working experiences, above and beyond the effects of general connectedness, during lockdown. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Zoomication: The New Normal?: Observations and experiences in the light of Covid in 2020

This article published in the journal Gruppe. Interaktion. Organisation. (GIO) considers the possible impact of video conferences on communication processes in non-profit organizations and commercial companies, as well as the potential of related psychological effects on individual staff members. The author's reflections and conclusions are based on the underlying assumption that the increasing use of communication tools such as Zoom (a phenomenon labeled Zoomication) is leading to changes in the social behavior of staff members-changes that affect not only the communication patterns but also the self-perception of individuals. The absence of physical presence in communication processes leads to not only an objectification of verbal interaction as well as a lack of trust and social connection, but also an inordinate focus on appearance, due to extensive (self)-observation in the computer screen during video meetings. Moreover, hierarchical traditions, traditionally signaled by dress codes and non-verbal behavior, are challenged by the new format. Drawing on a data corpus grounded in informal research and interviews with informants from commercial organizations and non-profits, the article evaluates the benefits and risks Zoom-style conferences as a new main medium of communication from the perspective of employees and project leaders. (PsycInfo Database Record (c) 2023 APA, all rights reserved) (German) Dieser Beitrag der Zeitschrift Gruppe. Interaktion. Organisation. (GIO) beschreibt die Auswirkungen von Videokonferenzen auf Kommunikationsprozesse in verschiedenen Organisationen und Unternehmen und ihre psychische Verarbeitung bei den Beteiligten. Es wird die These verfolgt, dass die zunehmende Verwendung von Kommunikationstools wie Zoom zu Veranderungen des Sozialverhaltens der beteiligten Akteur*innen fuhrt und Auswirkungen auf Kommunikationspotenziale und individuelle Selbstwahrnehmung hat. Die Unkorperlichkeit des hier als Zoomication beschriebenen Prozesses fuhrt, neben der oft konstatierten Versachlichung von Besprechungen auf Kosten von Bindung und Vertrauen, auch zu einer Fokussierung auf asthetische Gesichtspunkte. Daruber hinaus werden traditionelle hierarchische Gegebenheiten in Frage gestellt. Basierend auf einem Corpus informeller Untersuchungen und Befragungen erfolgt eine Abwagung von Kosten und Nutzen von Zoom-Konferenzen als Hauptmedium der neuen Normalitat", sowohl aus der Perspektive der Angestellten wie der Projektverantwortlichen. (PsycInfo Database Record (c) 2023 APA, all rights reserved)