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Patient preferences for telehealth services in a large multispecialty practice.
Ebbert, Jon O; Ramar, Priya; Tulledge-Scheitel, Sidna M; Njeru, Jane W; Rosedahl, Jordan K; Roellinger, Daniel; Philpot, Lindsey M.
  • Ebbert JO; Community Internal Medicine, Mayo Clinic College of Medicine, USA.
  • Ramar P; Department of Medicine, Mayo Clinic College of Medicine, USA.
  • Tulledge-Scheitel SM; Community Internal Medicine, Mayo Clinic College of Medicine, USA.
  • Njeru JW; Community Internal Medicine, Mayo Clinic College of Medicine, USA.
  • Rosedahl JK; Department of Medicine, Mayo Clinic College of Medicine, USA.
  • Roellinger D; Department of Medicine, Mayo Clinic College of Medicine, USA.
  • Philpot LM; Department of Medicine, Mayo Clinic College of Medicine, USA.
J Telemed Telecare ; : 1357633X20980302, 2021 Jan 18.
Article in English | MEDLINE | ID: covidwho-1035192
ABSTRACT

INTRODUCTION:

Telehealth service provision has accelerated during the Coronavirus disease 2019 (COVID-19) pandemic. As the pandemic continues, clinical practices have discovered ways to resume operations. Opportunities exist to understand patient preferences for telehealth clinical services and to tailor offerings to different demographic groups.

METHODS:

We conducted a survey of patients receiving telehealth services through our outpatient practice to understand the types of healthcare services for which patients report preferences for telehealth.

RESULTS:

We received 551 survey responses (response rate = 20.8%; 551/2650). More than half of patients indicated being 'very likely' to use telehealth services to refill medication(s) (67.3%), prepare for an upcoming visit (66.1%), review test results (60.3%), or receive education (54.2%). Males had lower odds of preferring telehealth services for reviewing test results (odds ratio (OR) = 0.57; 95% confidence interval (CI) 0.34-0.94) or mental health issues (OR = 0.54; 95% CI 0.38-0.77). Respondents who received a video visit were significantly more likely than those who received a telephone visit to report preferences for using telehealth for education, care plan discussions, long-term health issues, and mental health.

DISCUSSION:

Patient preferences for telehealth services vary by services provided and respondent demographics. Experience with telehealth increases the likelihood for future use of these services.
Keywords

Full text: Available Collection: International databases Database: MEDLINE Type of study: Clinical Practice Guide / Randomized controlled trials Language: English Journal: J Telemed Telecare Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article Affiliation country: 1357633X20980302

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Full text: Available Collection: International databases Database: MEDLINE Type of study: Clinical Practice Guide / Randomized controlled trials Language: English Journal: J Telemed Telecare Journal subject: Medical Informatics / Health Services Year: 2021 Document Type: Article Affiliation country: 1357633X20980302