Evaluation and Improvement of students' satisfaction in Online learning during COVID-19

ABSTRACT

With the closure of educational institutions due to COVID-19, the biggest challenge with the universities and the instructors was engaging students in virtual learning. This research aimed at supporting university students in Islamabad (Pakistan) for online learning through a collaborative approach. The university started online learning during COVID-19 and had no earlier experience of such mode of learning. The first phase was identifying the problems faced by students during online learning and seeking their suggestions for overcoming them. The next step was working on the students' opinions with a team of instructors to modify existing instructional practices during online instruction. We measured students' satisfaction level pre and post-modification to evaluate students' adoption of online learning. The data for both the phases were collected through a Google Form. The post-modification data revealed students' greater satisfaction in online learning. The findings offer useful insight related to students' adoption of online learning and making it a more meaningful, organized, and productive medium for future learning.