Cancer patient experience of telephone clinics implemented in light of COVID-19.
J Oncol Pharm Pract
; 27(3): 644-649, 2021 Apr.
Article
in English
| MEDLINE | ID: covidwho-1052383
ABSTRACT
INTRODUCTION:
Due to the pandemic of COVID-19 a number of National Health Service (NHS) Trusts in the UK adopted telephone consultations for patients who were shielding. As the pandemic continues to affect these services an evaluation was conducted to determine whether telephone consultations implemented during the pandemic should be maintained long term. The objective was to evaluate this new service and to understand patient experience.METHODS:
This study was conducted via a telephone survey. Staff working in the Macmillan centres across the Trust called patients to survey them about their experience of telephone consultations. Data were collected 23/06/20 - 17/07/20. A mix of eight open and closed questions were asked. Data were collected on an Excel spreadsheet and patient identifiable information was anonymised.RESULTS:
55 patients accepted to participate in this study. Out of 55, 39 patients rated the phone consultation they had as either 4 or 5 out of 5. When asked if they would like to continue with phone clinics 33 said they would. The majority of consultations were conducted by doctors (43/55). Patients commented they had received great support from their healthcare professionals and they felt that phone consultations were safer in the current climate. Three of the patients felt the calls were rushed and others found it difficult to discuss pain management, sides effects and post-surgery issues.CONCLUSIONS:
This evaluation provides a brief snapshot of the experience cancer patients are having with phone clinics. A re-evaluation will take place once video consultations are implemented.Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Telephone
/
Remote Consultation
/
SARS-CoV-2
/
COVID-19
/
Neoplasms
Type of study:
Experimental Studies
/
Observational study
/
Randomized controlled trials
Limits:
Adult
/
Aged
/
Female
/
Humans
/
Male
/
Middle aged
/
Young adult
Language:
English
Journal:
J Oncol Pharm Pract
Journal subject:
Pharmacy
Year:
2021
Document Type:
Article
Affiliation country:
1078155221990101
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