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Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India.
D'Souza, Brayal; Suresh Rao, Shreyas; Hisham, Sayed; Shetty, Avinash; Sekaran, Varalakshmi Chandra; Pallagatte, Mamatha Channappa; G, Somu; Suresh Rao, Tejas.
  • D'Souza B; Prasanna School of Public Health, MAHE, Manipal, India.
  • Suresh Rao S; Department of Computer Science & Engineering, Sahyadri College of Engineering and Management, Mangalore, India.
  • Hisham S; Baby Memorial Hospital, Kerala, India.
  • Shetty A; Kasturba Medical College, MAHE, Manipal, India.
  • Sekaran VC; Melaka Manipal Medical College, MAHE, Manipal, India.
  • Pallagatte MC; Department of Management Studies, Indian Institute of Science, Bangalore, India.
  • G S; Department of Hospital Administration, KMC Manipal, MAHE, Manipal, India.
  • Suresh Rao T; Columbia Asia, Bangalore, India.
Hosp Top ; 99(4): 151-160, 2021.
Article in English | MEDLINE | ID: covidwho-1059028
ABSTRACT
The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times.
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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Case report / Experimental Studies / Randomized controlled trials Limits: Humans Country/Region as subject: Asia Language: English Journal: Hosp Top Year: 2021 Document Type: Article Affiliation country: 00185868.2021.1875277

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Full text: Available Collection: International databases Database: MEDLINE Main subject: Telemedicine / COVID-19 Type of study: Case report / Experimental Studies / Randomized controlled trials Limits: Humans Country/Region as subject: Asia Language: English Journal: Hosp Top Year: 2021 Document Type: Article Affiliation country: 00185868.2021.1875277