Demand smoothing response by street-level bureaucrats (SLB) in delivering public services during COVID-19 scenario: A system dynamics modeling study.
J Public Aff
; 21(4): e2633, 2021 Nov.
Article
in English
| MEDLINE | ID: covidwho-1068695
ABSTRACT
During such unprecedented time as COVID-19, despite stretched to its limit, public service delivery remains crucial to societies' well-being. Street-level bureaucrats (SLBs), specifically, become the most visible outreach of public policies to citizen. However, as the literature suggests, unintended outcomes of SLBs-citizen interfacing have been discretion, inefficiency and accountability, an issue lies at the heart of the standard public governance. No scholarly attempt has been made in the past to address this shortcoming. This research by proposing a conceptual model using system dynamics captures the complexity, and in so doing posits testable hypotheses that instigate an alternative visualization of public affairs, thereby closing the gap in the SLB scholarship.
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Language:
English
Journal:
J Public Aff
Year:
2021
Document Type:
Article
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