Proposals for person-centred care in the COVID-19 era. Delphi study.
Health Expect
; 24(2): 687-699, 2021 04.
Article
in English
| MEDLINE | ID: covidwho-1105277
ABSTRACT
BACKGROUND:
In this COVID-19 era, we need to rethink the criteria used to measure the results of person-centred care strategies.OBJECTIVE:
To identify priorities, and criteria that health services can use to pursue actually the goal of achieving person-centred care.DESIGN:
Three-phase online qualitative study performed during May-July of 2020 using the Delphi technique. SETTING ANDPARTICIPANTS:
An online platform was used for a consensus meeting of 114 participants, including health planning experts, health-care institution managers, clinicians and patients. MAIN OUTCOMEMEASURES:
Criteria and indicators for the achievement of person-centred care. MAINRESULTS:
The first round began with 125 proposals and 11 dimensions. After the second round, 28 ideas reached a high level of consensus among the participants. Ultimately, the workgroup agreed on 20 criteria for goals in the implementation of person-centred care during the COVID-19 era and 21 related indicators to measure goal achievement.DISCUSSION:
Nine dimensions and 28 priorities were identified. These priorities are also in accordance with the quadruple aim approach, which emphasizes the need for care for health-care professionals, without whom it is impossible to achieve a better quality of care.CONCLUSIONS:
Person-centred care continues to be a key objective. However, new metrics are needed to ensure its continued development during the restoration of public health services beyond the control of COVID-19. PATIENT OR PUBLIC CONTRIBUTION Twelve professionals and patient representatives participated voluntarily in the construction of the baseline questionnaire and in the selection of the criteria and indicators using an online platform for consensus meetings.Keywords
Full text:
Available
Collection:
International databases
Database:
MEDLINE
Main subject:
Patient Participation
/
Health Personnel
/
Patient-Centered Care
/
COVID-19
Type of study:
Observational study
/
Prognostic study
/
Qualitative research
/
Randomized controlled trials
Limits:
Humans
Language:
English
Journal:
Health Expect
Journal subject:
Health Services Research
/
Public Health
Year:
2021
Document Type:
Article
Affiliation country:
Hex.13218
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